Source evidence

Thanks

Gravity Forms + Stripe · review · 2020-06-01T19:17:00+00:00

Gravity Forms + Stripe plugin evidence original source source API

praisesentiment

highseverity

0.6relevance

1replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

7 / 27 rows with source links

25.9% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

20 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

review · 5 stars

amarieivey unresolved

Thanks! This topic was modified 5 years, 12 months ago by amarieivey . Ashley, I’m terribly sorry you feel that there’s no support. Our support hours and contact are included in your purchase email, and here’s what I’m seeing: * As soon as you purchased, we proactively reached out to you to see if you needed anything. * Although your purchase only comes with email support, we then did a screenshare with you and walked you through setting up and testing the plugin. * After the screenshare, we immediately sent another follow up email with a checklist of the things we did, and what you needed to remember once you were ready to go live with your payments. * Your next support request came 12 days later and was answered within 2 hours. * The support request you sent 4 days after that — this past Saturday — was answered today (Monday) when we returned from the weekend. I also checked to see if we possibly missed anything, and can’t see that we did. So even though I’m not seeing that you received no support and we were unresponsive to your emails, I’d like to reiterate that we are always happy to help.

Commercial Context

Opportunity

lead capture reliability

Form lead-capture reliability for protecting form submissions and lead routing

Buyer: marketing teams, agencies, and lead-generation site owners

Wedge: monitor form submissions, notification delivery, spam, and CRM handoffs

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Thanks: users show missing feature, support pain that may indicate a product gap.

Evidence quote: Ashley, I’m terribly sorry you feel that there’s no support.

Affected feature: payment

missing feature support support payment

Plugin

API

Gravity Forms + Stripe

600 active installs · 74.6K downloads · rating 72.0

form forms gravity gravity form stripe

Comments

1 shown

gravity+ 2020-06-01T20:35:00+00:00

Ashley, I’m terribly sorry you feel that there’s no support. Our support hours and contact are included in your purchase email, and here’s what I’m seeing: * As soon as you purchased, we proactively reached out to you to see if you needed anything. * Although your purchase only comes with email support, we then did a screenshare with you and walked you through setting up and testing the plugin. * After the screenshare, we immediately sent another follow up email with a checklist of the things we did, and what you needed to remember once you were ready to go live with your payments. * Your next support request came 12 days later and was answered within 2 hours. * The support request you sent 4 days after that — this past Saturday — was answered today (Monday) when we returned from the weekend. I also checked to see if we possibly missed anything, and can’t see that we did. So even though I’m not seeing that you received no support and we were unresponsive to your emails, I’d like to reiterate that we are always happy to help.