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Connect Matomo – Analytics Dashboard for WordPress · support · 2026-03-25T08:54:00+00:00

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support
bratbrac unresolved
After installing and activating 1.1.2 update, we are not able to view or enter the settings page. ‘You do not have permission to view this page’. Query monitor shows: wp_die() admin/Includes/Menu.php 380. Been using till version 1.0.31 without problems for over 1 year now. @bratbrac are you going to the settings page directly or clicking the link in the left menu (Settings > Connect Matomo)? Are you using a caching plugin like WP Rocket? If so, can you clear any caches there? No caching plugin. Turns out when I access the settings page directly it gives the wp_die response. After going to the settings page through the link in the left menu it gives the correct settings page. So it is (sort of) solved. Fyi the difference in the links: This works >Settings page left menu: ‘…wp-admin/options-general.php?page=wp-matomo-settings’. This has no access > Directly from plugin menu: ‘…wp-admin/options-general.php?page=wp-piwik/classes/WP_Piwik.php’. Minor other thing after installing 1.1.2 it shows this version in the text: “WP-Matomo 1.0.31 is successfully connected to…”. This old version number seems hardcoded in the plugin repository: classes/WP_Piwik.php. Thanks for your quick response! I see, the link format has changed as part of a series of security related fixes. Can you use the new URL please? Minor other thing after installing 1.1.2 it shows this version in the text: “WP-Matomo 1.0.31 is successfully connected to…”. Thanks for catching and reporting this! We’ll fix it in the next version. We have the same problem as @bratbrac . Accessing the settings over the “Settings” link on the plugin page ( …wp-admin/options-general.php?page=wp-piwik/classes/WP_Piwik.php ) doesn’t work but accessing the settings over …wp-admin/options-general.php?page=wp-matomo-settings works. @bratbrac this change was made on purpose, please use the new links.

Comments

5 shown
dizzyatinnocraft 2026-03-25T11:27:00+00:00

@bratbrac are you going to the settings page directly or clicking the link in the left menu (Settings > Connect Matomo)? Are you using a caching plugin like WP Rocket? If so, can you clear any caches there?

bratbrac 2026-03-25T12:01:00+00:00

No caching plugin. Turns out when I access the settings page directly it gives the wp_die response. After going to the settings page through the link in the left menu it gives the correct settings page. So it is (sort of) solved. Fyi the difference in the links: This works >Settings page left menu: ‘…wp-admin/options-general.php?page=wp-matomo-settings’. This has no access > Directly from plugin menu: ‘…wp-admin/options-general.php?page=wp-piwik/classes/WP_Piwik.php’. Minor other thing after installing 1.1.2 it shows this version in the text: “WP-Matomo 1.0.31 is successfully connected to…”. This old version number seems hardcoded in the plugin repository: classes/WP_Piwik.php. Thanks for your quick response!

dizzyatinnocraft 2026-03-25T12:03:00+00:00

I see, the link format has changed as part of a series of security related fixes. Can you use the new URL please? Minor other thing after installing 1.1.2 it shows this version in the text: “WP-Matomo 1.0.31 is successfully connected to…”. Thanks for catching and reporting this! We’ll fix it in the next version.

borkenkaefer 2026-03-26T06:31:00+00:00

We have the same problem as @bratbrac . Accessing the settings over the “Settings” link on the plugin page ( …wp-admin/options-general.php?page=wp-piwik/classes/WP_Piwik.php ) doesn’t work but accessing the settings over …wp-admin/options-general.php?page=wp-matomo-settings works.

dizzyatinnocraft 2026-03-26T06:54:00+00:00

@bratbrac this change was made on purpose, please use the new links.