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Source evidence

No email logs have been generated.

Post SMTP – Complete Email Deliverability and SMTP Solution with Email Logs, Alerts, Backup SMTP & Mobile App · support · 2026-05-26T09:48:00+00:00

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mediumseverity
0.64relevance
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Evidence linked to opportunitycommercial context

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Conversation

support
dxwnh157 resolved
I updated your plugin from version 2.0.23 to 3.9.1. I clicked the migration execution link that appeared and completed the process. However, nothing is displayed on the mail log viewing screen. Looking at the database, the table ‘wp_post_smtp_logs’ still has a large amount of data. The newly created table ‘wp_post_smtp_logmeta’ has no data at all. Test emails are sent successfully. Even when performing an operation that sends an email (purchasing a product in WooCommerce), the email is sent successfully, but no mail log is left in ‘wp_post_smtp_logmeta’. Instead, the mail log is left in ‘wp_post_smtp_logs’. WordPress is version 5.4, and WooCommerce is version 4.9. The page I need help with: [ log in to see the link] I am running 3.9.2 and have the same issue…nothing is showing in logs in the application. post_smtp_logs has data, post_smtp_logmeta does not. I can look at the post_smtp_logs, but so far not very helpful. Hey @dxwnh157 , Thanks for reporting this. It looks like the migration from v2 to v3 didn’t fully transfer log data to the new table structure. Can you check: 1) What PHP version are you running? 2) Diagnostic test report. 3) If possible, try on a staging site with the latest WP version to isolate compatibility. We’ll investigate this further. Hello @dxwnh157 , We hope you are doing well. We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread. Have a great day!

Comments

3 shown
ecat 2026-05-28T18:32:00+00:00

I am running 3.9.2 and have the same issue…nothing is showing in logs in the application. post_smtp_logs has data, post_smtp_logmeta does not. I can look at the post_smtp_logs, but so far not very helpful.

M Aqib Khan 2026-05-28T18:50:00+00:00

Hey @dxwnh157 , Thanks for reporting this. It looks like the migration from v2 to v3 didn’t fully transfer log data to the new table structure. Can you check: 1) What PHP version are you running? 2) Diagnostic test report. 3) If possible, try on a staging site with the latest WP version to isolate compatibility. We’ll investigate this further.

M Aqib Khan 2026-06-09T07:33:00+00:00

Hello @dxwnh157 , We hope you are doing well. We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread. Have a great day!