No access

We livestream our service on the Guildfordurc.org.uk website using WP Stream This has worked well until three weeks ago when we had a report of someone being unable to access the livestream. If you access the website home page normally there is a message in the Watch Live window that says “we are not broadcasting at the moment”. When the site receives a stream this is replaced either with a play arrow (as above) or with the livestream. On occasions (50%+ of the time) it seems that the play arrow appears but clicking on it has no effect. WP stream acknowledges that there is a viewer in the box top left but the stream neither appears automatically nor can you click the play arrow – which does not behave as a button. I have observed this both on a Windows PC and on an Android phone and I know of three other people who have had the same issue. When this problem recurred last Sunday I checked in WP stream via the admin page of the website and I was able to see the livestream at the same time as observing the “no access” problem via the website homepage. What do you suggest? The page I need help with: [ log in to see the link] Hello there, Sorry for the late response via WordPress. We have been in touch via ticket support and are currently working on resolving this issue. Please let us know if you have further questions or concerns regarding this! Best, Beatrice