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supportHi there. I am using your plugin on several website for years and it is great help. However I have one website, with neverending problems. I tried to uninstall and re install the plugin several times. The webhoster is O2Switch. In Website admin, there is a list of “Existing backups”, 4. But on FTP server only the last one exists… Thank for an help. This topic was modified 5 days, 2 hours ago by Pat .
Can you post your backup log using a tools such as pastebin.com ?
where can I find backup log from UpDraft ?
Hi, In the backup/restore tab https://snipboard.io/It4Sk5.jpg
Thanks @vupdraft . The problem is, when a backup has disapeared the log file vanished too… https://snipboard.io/SiHdIF.jpg
Hi, Can you send me the log from this backup https://snipboard.io/T4oA8N.jpg
Thank you. Here is the log. https://pastebin.com/PPvnPH6H
Hi, It looks like when you are running manual backups, you are not sending them to your remote storage: https://snipboard.io/SroG2e.jpg When doing a manual backup, please ensure that you have the option to “Send this backup to remote storage is checked and that your remote storage is selected: https://snipboard.io/cmxCpM.jpg
Thank you @vupdraft for your help. Actually I have never used the option for remote storage. I am doing the same on several other websites and the backups are stored on website FTP server. Only on that website the backups disapear after some time.
Can you post your backup log using a tools such as pastebin.com ?
where can I find backup log from UpDraft ?
Hi, In the backup/restore tab https://snipboard.io/It4Sk5.jpg
Thanks @vupdraft . The problem is, when a backup has disapeared the log file vanished too… https://snipboard.io/SiHdIF.jpg
Hi, Can you send me the log from this backup https://snipboard.io/T4oA8N.jpg
Thank you. Here is the log. https://pastebin.com/PPvnPH6H
Hi, It looks like when you are running manual backups, you are not sending them to your remote storage: https://snipboard.io/SroG2e.jpg When doing a manual backup, please ensure that you have the option to “Send this backup to remote storage is checked and that your remote storage is selected: https://snipboard.io/cmxCpM.jpg
Thank you @vupdraft for your help. Actually I have never used the option for remote storage. I am doing the same on several other websites and the backups are stored on website FTP server. Only on that website the backups disapear after some time.