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Source evidence

My site went down after updates

WooCommerce Tax (formerly WooCommerce Shipping & Tax) · review · 2025-07-21T16:07:00+00:00

WooCommerce Tax (formerly WooCommerce Shipping & Tax) plugin evidence original source source API
complaintsentiment
highseverity
0.86relevance
1replies
Evidence linked to opportunitycommercial context

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Conversation

review · 1 stars
casiyim unresolved
It was reckless to update the plugin can caused error to my website, customers was so panic and they had to cancel my orders. Hi @casiyim , I’m sorry to hear that this affected your site and customer orders. We take responsibility for the disruption and appreciate you highlighting it. If you’re referring to version 3.0.6, there was an issue with missing files in that release that could result in site errors. We’ve since published a follow-up update that includes the necessary fixes, and updating to the latest version (3.0.7) should resolve the issue. If that doesn’t help, we encourage you to open a support thread where we can continue troubleshooting with you directly as we’re unable to provide technical support directly in review threads due to the forum guidelines . I hope that helps. Let us know if you need anything else.

Comments

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Frank Remmy (woo-hc) 2025-07-21T19:31:00+00:00

Hi @casiyim , I’m sorry to hear that this affected your site and customer orders. We take responsibility for the disruption and appreciate you highlighting it. If you’re referring to version 3.0.6, there was an issue with missing files in that release that could result in site errors. We’ve since published a follow-up update that includes the necessary fixes, and updating to the latest version (3.0.7) should resolve the issue. If that doesn’t help, we encourage you to open a support thread where we can continue troubleshooting with you directly as we’re unable to provide technical support directly in review threads due to the forum guidelines . I hope that helps. Let us know if you need anything else.