Source evidence

Modal keeps getting deleted

Ocean Modal Window · support · 2022-10-01T06:52:00+00:00

Ocean Modal Window plugin evidence original source source API

complaintsentiment

mediumseverity

0.86relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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Conversation

support

JoeyMarasek unresolved

I have a problem and I’ve tried everything to get it fixed. I have a modal with a JetForm form on it. Everytime I open the modal, fill out the form, and submit, everything else is fine but the modal gets deleted. I thought it was a caching issue but that’s not it. It’s not a plugin conflict. Any insight into what it might be? The page I need help with: [ log in to see the link] Hello @joeymarasek , Thanks for reaching out and letting us know. Unfortunately, I couldn’t open your URL, but we did see this happening on our end, so we’ll share this topic with the developer team, and it will be fixed/improved for the next updates. Meanwhile, you can get in touch with your third-party plugin author. Maybe they have a solution that we are not aware of. Best Regards Hello @joeymarasek , We have checked the shortcode used again, and there is no issue. Please make sure the attribute of the shortcode is set to “ajax”; Please check this screenshot: https://i.postimg.cc/7hshk7xD/image.png . Then use this shortcode(with ajax attribute) in the modal. After that, test the form on the modal; it shouldn’t be refreshing the page and show the message at the end of the modal: https://i.postimg.cc/rmWyHbH1/image.png . Please recheck your issue and keep us posted. Best Regards

Commercial Context

Opportunity

onsite conversion and engagement operations

Modal conversion widget assurance for turning onsite engagement widgets into measurable leads, trust, and conversions

Buyer: marketing teams, agencies, publishers, and ecommerce operators

Wedge: audit modal display rules, lead capture, trust signals, and campaign attribution

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Modal keeps getting deleted: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence quote: I have a modal with a JetForm form on it.

Affected feature: form

bugs compatibility support value

Plugin

API

Ocean Modal Window

10.0K active installs · 413.4K downloads · rating 96.0

modal modal popup oceanwp

Comments

2 shown

Shahin 2022-10-04T05:35:00+00:00

Hello @joeymarasek , Thanks for reaching out and letting us know. Unfortunately, I couldn’t open your URL, but we did see this happening on our end, so we’ll share this topic with the developer team, and it will be fixed/improved for the next updates. Meanwhile, you can get in touch with your third-party plugin author. Maybe they have a solution that we are not aware of. Best Regards

Shahin 2022-10-07T06:05:00+00:00

Hello @joeymarasek , We have checked the shortcode used again, and there is no issue. Please make sure the attribute of the shortcode is set to “ajax”; Please check this screenshot: https://i.postimg.cc/7hshk7xD/image.png . Then use this shortcode(with ajax attribute) in the modal. After that, test the form on the modal; it shouldn’t be refreshing the page and show the message at the end of the modal: https://i.postimg.cc/rmWyHbH1/image.png . Please recheck your issue and keep us posted. Best Regards