Missing Text

Hi There, I have downloaded and installed your awesome “Whiteboard Animation Software” plugin and to the best of my knowledge, have followed through with setting up OK. When visiting our site the plugin starts as you would expect, however the hand moves across the page but does not leave the text visible. The end video text appears fine on the static presentation. Once the animation has finished, the play button can be pressed and the hand moves across with the text now visible. It performs the same in the preview too. Also I am unable to move the position from left to middle or right of the screen using the options. Our URL is: http://www.thefunkybedroomcompany.co.uk We are using Woocommerce 2.3.5 We are using a Woo Storefront child theme We look forward to your resolve and progressing with this great plugin, it really is fantastic. Your packages look great to for future development. https://wordpress.org/plugins/wizscriber-video-scribing-banner-ads/