Conversation
review · 1 starsI purchased the Points and Rewards for WooCommerce plugin from WP Swings based on their advertised 30-day money-back guarantee . On the same day of purchase , I realized the plugin was missing a critical feature (setting a minimum order amount before awarding points). I immediately requested a refund. Instead of honoring their guarantee, the vendor refused and tried to upsell me a paid customization. I provided all evidence, including their own emails where they confirmed the feature was not available. Despite this, they still denied the refund and I had to escalate the matter through PayPal. Unfortunately, PayPal’s buyer protection for digital goods is limited, so the case was closed against me even though the vendor clearly broke their own policy. This experience shows that WP Swings does not stand behind their refund policy and does not treat customers fairly. I strongly caution others to think twice before buying.
Hello, We’re sorry to hear about your experience with our plugin ! Regarding your refund request, we would like to clarify that the reason provided does not fall under our refund policy. However, our team had not denied your request and was reviewing it. We have consistently responded to all your emails and offered assistance throughout the process. When the dispute was raised through PayPal, we advised waiting for the refund review to be completed before escalating. Since you chose to proceed with PayPal, we provided our points directly to them for their consideration. We genuinely value our customers and aim to ensure the best possible experience with our products. If you need any further assistance or clarification, please feel free to reach out to our support team—we’ll be happy to help. Thank you for your understanding. Best regards,
Hello, Thank you for your reply. I would like to clarify a few points for transparency: I requested a refund the same day of purchase , because the plugin lacked a critical feature I needed. Instead of processing the refund under your advertised 30-day money-back guarantee , your team explicitly refused and offered to add the feature only as a paid customization . This is not a matter of “reviewing” the request — it was denied, as your emails clearly state. I am writing this follow-up so that other users can see both sides: the vendor’s public statement and my actual documented experience. Best regards, Matic
Hello , We understand that you requested a refund on the same day of purchase. Our team always reviews refund requests carefully to ensure compliance with our refund policy , which is clearly stated on our product and documentation pages. As your requested feature was not part of the plugin’s advertised functionality, it falls outside the scope of our refund policy. However, our team had not denied your request and was reviewing it. We have consistently responded to all your emails and offered assistance throughout the process. We value transparency and strive to ensure that all our customers have a clear understanding of our policies and support process. If you would like further assistance with the plugin, our support team remains available to help. Thank you for your understanding. Best regards,
Hello, Thank you for your follow-up. To clarify for transparency: I requested a refund the same day of purchase . Your team’s reply was not a “review” but a clear refusal , offering only a paid customization instead of honoring the advertised 30-day money-back guarantee. I provided this evidence in my correspondence and will continue to stand by it. I am sharing this here so that other potential customers can see the full picture and make an informed decision. Best regards, Matic
Hello, The feature you are looking for is not currently available in our plugin, which is why our support team suggested a possible customization. Please note that this feature is not advertised anywhere in our product page or documentation. We also provide a free demo so users can explore all available features before making a purchase. If you are experiencing any issues with the existing features of the plugin, please feel free to reach out to our support team, and we’ll be happy to assist you Thank you
Hello, Thank you for your response. I would like to clarify again for transparency: I requested a refund the same day of purchase , well within your advertised 30-day money-back guarantee . Whether the feature was listed or not is not the main issue. The point is that the plugin did not meet my needs, and your guarantee explicitly promises a refund in such cases. Instead of honoring that guarantee, your team refused the refund and offered only a paid customization . My concern here is not about missing documentation, but about your company not standing by its own refund policy. I believe it’s important for other users to be aware of this before making a purchase. Best regards, Matic
Hello, We’re sorry to hear about your experience with our plugin ! Regarding your refund request, we would like to clarify that the reason provided does not fall under our refund policy. However, our team had not denied your request and was reviewing it. We have consistently responded to all your emails and offered assistance throughout the process. When the dispute was raised through PayPal, we advised waiting for the refund review to be completed before escalating. Since you chose to proceed with PayPal, we provided our points directly to them for their consideration. We genuinely value our customers and aim to ensure the best possible experience with our products. If you need any further assistance or clarification, please feel free to reach out to our support team—we’ll be happy to help. Thank you for your understanding. Best regards,
Hello, Thank you for your reply. I would like to clarify a few points for transparency: I requested a refund the same day of purchase , because the plugin lacked a critical feature I needed. Instead of processing the refund under your advertised 30-day money-back guarantee , your team explicitly refused and offered to add the feature only as a paid customization . This is not a matter of “reviewing” the request — it was denied, as your emails clearly state. I am writing this follow-up so that other users can see both sides: the vendor’s public statement and my actual documented experience. Best regards, Matic
Hello , We understand that you requested a refund on the same day of purchase. Our team always reviews refund requests carefully to ensure compliance with our refund policy , which is clearly stated on our product and documentation pages. As your requested feature was not part of the plugin’s advertised functionality, it falls outside the scope of our refund policy. However, our team had not denied your request and was reviewing it. We have consistently responded to all your emails and offered assistance throughout the process. We value transparency and strive to ensure that all our customers have a clear understanding of our policies and support process. If you would like further assistance with the plugin, our support team remains available to help. Thank you for your understanding. Best regards,
Hello, Thank you for your follow-up. To clarify for transparency: I requested a refund the same day of purchase . Your team’s reply was not a “review” but a clear refusal , offering only a paid customization instead of honoring the advertised 30-day money-back guarantee. I provided this evidence in my correspondence and will continue to stand by it. I am sharing this here so that other potential customers can see the full picture and make an informed decision. Best regards, Matic
Hello, The feature you are looking for is not currently available in our plugin, which is why our support team suggested a possible customization. Please note that this feature is not advertised anywhere in our product page or documentation. We also provide a free demo so users can explore all available features before making a purchase. If you are experiencing any issues with the existing features of the plugin, please feel free to reach out to our support team, and we’ll be happy to assist you Thank you
Hello, Thank you for your response. I would like to clarify again for transparency: I requested a refund the same day of purchase , well within your advertised 30-day money-back guarantee . Whether the feature was listed or not is not the main issue. The point is that the plugin did not meet my needs, and your guarantee explicitly promises a refund in such cases. Instead of honoring that guarantee, your team refused the refund and offered only a paid customization . My concern here is not about missing documentation, but about your company not standing by its own refund policy. I believe it’s important for other users to be aware of this before making a purchase. Best regards, Matic