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Source evidence

messages not loading

Wise Chat · support · 2024-06-14T08:21:00+00:00

Wise Chat plugin evidence original source source API
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Conversation

support
pekos unresolved
I have actually 2 issues: Old messages are not loading New messages are not sent What can I do to troubleshoot these issues? I see no errors in the console. I have followed the troubleshooting steps, and if you need I can upload debug chat logs. Before the last update messages were loaded and new messages could be sent. Thanx https://wordpress.org/plugins/wise-chat/advanced/ Scroll down Select download of previous version. Download manually, then upload install as a regular plugin, right over 3.3 version. WordPress will ask to keep 3.3 or downgrade, just downgrade to 3.2 until fixed. thanks Hello @pekos Please update to 3.3.1. Then please try to de-activate and activate the plugin again. If this does not help please enable debug mode and try to search for any error message related to Wise Chat. Best regards Hi the new version 3.3.1 breaks my site. I can live with 3.2 for now. Thanx Hi @pekos What error messages did you get ? Have you checked PHP logs? Have you tried de-activation and activation after the update?

Comments

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g2secure 2024-06-14T13:15:00+00:00

https://wordpress.org/plugins/wise-chat/advanced/ Scroll down Select download of previous version. Download manually, then upload install as a regular plugin, right over 3.3 version. WordPress will ask to keep 3.3 or downgrade, just downgrade to 3.2 until fixed. thanks

Marcin 2024-06-14T14:14:00+00:00

Hello @pekos Please update to 3.3.1. Then please try to de-activate and activate the plugin again. If this does not help please enable debug mode and try to search for any error message related to Wise Chat. Best regards

pekos 2024-06-15T10:38:00+00:00

Hi the new version 3.3.1 breaks my site. I can live with 3.2 for now. Thanx

Marcin 2024-06-19T14:11:00+00:00

Hi @pekos What error messages did you get ? Have you checked PHP logs? Have you tried de-activation and activation after the update?