Source evidence

Mark as read doesn't work

bbPress Pencil Unread · support · 2015-08-12T12:07:00+00:00

bbPress Pencil Unread plugin evidence original source source API

complaintsentiment

mediumseverity

0.87relevance

1replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

5 / 34 rows with source links

14.7% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

29 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

Matoosh unresolved

Dears, thank you for the creation of the plugin. I think that if it worked, it would be a great thing… only it does nothing with my installation of wordpress – avada – bbpress… When I click “Mark all as read”, it seems to be doing something (loading circle), but it never changes the status of the fora… Please, could you help me? https://wordpress.org/plugins/bbpress-pencil-unread/ Looks like a javascript error. Maybe there is a conflict with a plugin or theme. * If you click “mark all as read” then refresh the forums, is the forum set as read or not ? * Could you try disabling all plugins but bbpress and bbpress pencil unread; use a default theme, and see if it works ?

Commercial Context

Opportunity

support triage and conversation operations

Bbpress support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated bbpress threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Mark as read doesn't work: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence quote: I think that if it worked, it would be a great thing… only it does nothing with my installation of wordpress – avada – bbpress… When I click “Mark all as read”, it seems to be doing something (loading circle), but it never changes the status of the fora… Please, could you help me?

Affected feature: bugs

bugs compatibility support setup

Plugin

API

bbPress Pencil Unread

100 active installs · 16.5K downloads · rating 98.0

bbpress mark as read new topics unread

Comments

1 shown

grosbouff 2015-08-14T07:41:00+00:00

Looks like a javascript error. Maybe there is a conflict with a plugin or theme. * If you click “mark all as read” then refresh the forums, is the forum set as read or not ? * Could you try disabling all plugins but bbpress and bbpress pencil unread; use a default theme, and see if it works ?