Source evidence

Malware Scanner Error

Security Plugin, Firewall & Malware Scanner with Auto Removal · support · 2026-05-30T20:44:00+00:00

Security Plugin, Firewall & Malware Scanner with Auto Removal plugin evidence original source source API

complaintsentiment

mediumseverity

0.46relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

6 / 32 rows with source links

18.8% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

26 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

obkissiedu resolved

I’m using the Malware Scannaner feature and I keep getting the below error. An error Internal server error. Stage: get_approved_hashes Regards Hello @obkissiedu , We need to gather some details about your site. Please open a ticket in our support system: https://cleantalk.org/my/support/open We look forward to hearing from you soon. Thank you. Hello. We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open .

Commercial Context

Opportunity

trust and abuse-prevention operations

Security abuse-prevention assurance for keeping sites trusted, protected, and recoverable

Buyer: site owners, agencies, and maintenance teams

Wedge: test security lockouts, bot/spam defenses, risky access changes, and incident alerts

Proof Blocked card complete market

Analysis

codex:gpt-5.5

Summary: CleanTalk's malware scanner returned an internal server error and support moved the unresolved investigation to a private ticket before marking the forum topic resolved.

Evidence quote: I keep getting the below error. An error Internal server error. Stage: get_approved_hashes

Affected feature: malware scanner

bugs support malware scanner

Plugin

API

Security Plugin, Firewall & Malware Scanner with Auto Removal

30.0K active installs · 2.8M downloads · rating 96.0

2fa firewall login malware security

Comments

2 shown

amagsumov 2026-05-31T04:10:00+00:00

Hello @obkissiedu , We need to gather some details about your site. Please open a ticket in our support system: https://cleantalk.org/my/support/open We look forward to hearing from you soon. Thank you.

sergecleantalk 2026-06-06T07:17:00+00:00

Hello. We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open .