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supportHello dears, few days ago I connected subscription, but it still shows this message: “MailPoet is reviewing your subscription . You can use all MailPoet features and send email previews to your authorized email addresses , but sending to your email list contacts is temporarily paused until we review your subscription. If you don’t hear from us within 48 hours, please check the inbox and spam folders of your MailPoet account email for follow-up emails with the subject “Your MailPoet Subscription Review” and reply, or contact us .” Could you help me to resolve this problem? Thank you The page I need help with: [ log in to see the link]
Hi MailPoet, Same here. “ MailPoet is reviewing your subscription . You can use all MailPoet features and start designing your emails. Sending to your email list contacts is temporarily paused until we review your subscription. If you don’t hear from us within 48 hours, please check the inbox and spam folders of your MailPoet account email for follow-up emails with the subject “Your MailPoet Subscription Review” and reply, or contact us . “ That was almost a week ago now.
Hello there @omeubau , I can confirm your subscription has been approved already, and is showing as “Active” so should be all set for sending. If you’re still seeing the message about the pending subscription, please go to the MailPoet’s Settings > Key Activation tab and click on the “Verify” button again to update the status of the subscription. If it doesn’t help, please go to the MailPoet > Settings > Send With… tab and change the sending method temporarily to “Other”, save it, and then change back to the “MailPoet Sending Service”. It would also be worth clearing your browser’s cache to see if that resolves the issue.
Hello there @videsignsca Can you kindly open a seperate thread for your issue and also attach the name of your website so we can find your account? Thank you!
Hi MailPoet, Same here. “ MailPoet is reviewing your subscription . You can use all MailPoet features and start designing your emails. Sending to your email list contacts is temporarily paused until we review your subscription. If you don’t hear from us within 48 hours, please check the inbox and spam folders of your MailPoet account email for follow-up emails with the subject “Your MailPoet Subscription Review” and reply, or contact us . “ That was almost a week ago now.
Hello there @omeubau , I can confirm your subscription has been approved already, and is showing as “Active” so should be all set for sending. If you’re still seeing the message about the pending subscription, please go to the MailPoet’s Settings > Key Activation tab and click on the “Verify” button again to update the status of the subscription. If it doesn’t help, please go to the MailPoet > Settings > Send With… tab and change the sending method temporarily to “Other”, save it, and then change back to the “MailPoet Sending Service”. It would also be worth clearing your browser’s cache to see if that resolves the issue.
Hello there @videsignsca Can you kindly open a seperate thread for your issue and also attach the name of your website so we can find your account? Thank you!