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supportWhen a player has completed a quiz and failed it it will allow them to view the details of failed quiz which will then show them the answers (the quizzes have been set to retry mode) And on some courses even though the player has failed the quiz the bot will still assign the role as it sees them as having completed the course as they have reached the maximum amount of try’s they can do
hi, Thank you for raising this issue. Could you provide specific examples of users being assigned roles despite failing quizzes? This will help us determine if the problem lies with our Discord integration or Tutor LMS settings.
thank you for getting back to me, at around 1320 today a user attempted to complete one of our courses which had a quiz with the retry mode set up for 2 attempts, the user failed to achieve the pass mark of 80% on each attempt however as what I suspect the system made it look like he had completed the course the bot then assigned the relevant role to the player at 1325, I do have screenshots of this but unsure on how to add them to this thread
It seems that the system may have incorrectly interpreted the completion of the course due to the retry mode settings on the quiz. The user is still enrolled in the course or not ? It would be helpful to review the user’s enrollment status within the course. You can use Imgur, and simply provide the direct link to the Imgur image
thank you for your response, I will get that information for you tomorrow!
Good morning, as promised grabbed the screenshot for you, I was actually mistaken as you can see from the time stamps on the screenshot the bot had given them the role before they had even attempted the quiz https://imgur.com/a/UKElYOs
Hi, Before making any modifications, we’ll thoroughly investigate the plugin code. If you haven’t already, we kindly invite you to open an issue on our GitHub repository : https://github.com/expresstechsoftware/connect-discord-tutor-lms detailing the problem you’ve encountered. Your insights will help us understand the issue better and prioritize our efforts in resolving it. Additionally, once the modifications are ready for testing, we’ll notify you via the GitHub issue. Thank you for your cooperation and contribution to improving our plugin!
We’ve addressed the issue you reported in the latest version of the plugin 1.06 . Please update to the newest version and test to see if the issue persists. Additionally, we encourage you to visit our GitHub repository for further investigation into the matter. Your feedback is invaluable in ensuring the stability and effectiveness of our plugin. Thank you for your cooperation!
hi, Thank you for raising this issue. Could you provide specific examples of users being assigned roles despite failing quizzes? This will help us determine if the problem lies with our Discord integration or Tutor LMS settings.
thank you for getting back to me, at around 1320 today a user attempted to complete one of our courses which had a quiz with the retry mode set up for 2 attempts, the user failed to achieve the pass mark of 80% on each attempt however as what I suspect the system made it look like he had completed the course the bot then assigned the relevant role to the player at 1325, I do have screenshots of this but unsure on how to add them to this thread
It seems that the system may have incorrectly interpreted the completion of the course due to the retry mode settings on the quiz. The user is still enrolled in the course or not ? It would be helpful to review the user’s enrollment status within the course. You can use Imgur, and simply provide the direct link to the Imgur image
thank you for your response, I will get that information for you tomorrow!
Good morning, as promised grabbed the screenshot for you, I was actually mistaken as you can see from the time stamps on the screenshot the bot had given them the role before they had even attempted the quiz https://imgur.com/a/UKElYOs
Hi, Before making any modifications, we’ll thoroughly investigate the plugin code. If you haven’t already, we kindly invite you to open an issue on our GitHub repository : https://github.com/expresstechsoftware/connect-discord-tutor-lms detailing the problem you’ve encountered. Your insights will help us understand the issue better and prioritize our efforts in resolving it. Additionally, once the modifications are ready for testing, we’ll notify you via the GitHub issue. Thank you for your cooperation and contribution to improving our plugin!
We’ve addressed the issue you reported in the latest version of the plugin 1.06 . Please update to the newest version and test to see if the issue persists. Additionally, we encourage you to visit our GitHub repository for further investigation into the matter. Your feedback is invaluable in ensuring the stability and effectiveness of our plugin. Thank you for your cooperation!