Links not showing

Hi, I used Pretty Links and decided to switch to BetterLinks. At first, I decided to import as BL offered it after activation. Then, I decided to recreate links manually, as I did not have too many. So I deleted BL, and removed tables. Then I installed BetterLinks again, and added new links manually. Then I went and removed Pretty Links, and I also removed the related tables as they were not used anymore. When I got back to BL dashboard I saw no links. It now states There are no records to display . I am not sure if previous relation to Pretty links had anything to do with this, but I mentioned it above, just in case. The thing is, links are still there, and they are working. I checked the table in MySQL, and all links were there, in the betterlinks table. If I try to add new link, using the same name as one of those from the table, it’ll say Already Exists . If I add new link, it works fine. I can see the new link after adding it, but as soon as I refresh the page, or go away and come back, no links show. I tried removing and installing back the plugin, the problem persists. I tried deactivating all plugins, and activating BetterLinks only, the problem is still there. Any hint? Thank you Hey @wp800s , Really sorry for the inconvenience. It seems like there’s might be table missing on your DB. Can you please check & make sure that if any tables is missing or not here’s the reference : https://d.pr/i/zVXhuM Also can you please try to Export and and Import the links again? And see if it’s works or not. Let me know how it goes Thanks Thanks for the reply. I checked the tables, and found “rotatio” and “meta_tags” missing. I wonder why this did not get rebuilt when I reinstalled the plugin. What do you suggest? Thank you Hey @wp800s Thanks for the update and for checking the tables. When you reinstall the same version of a plugin, it doesn’t always recreate the database tables that have been removed manually. This is because WordPress plugins, including BetterLinks, are designed to prevent overwriting or recreating tables unless explicitly instructed . This is a safeguard to ensure that any custom data or configurations within those tables aren’t accidentally lost during a reinstall. In most cases, deleting tables without fully understanding the impact can cause issues like the one you’re experiencing, where the data is still present in the database, but the plugin cannot properly recognize or display it. Reinstalling a plugin typically just reactivates the plugin’s files and doesn’t automatically recreate tables that have been removed, especially if the plugin relies on pre-existing relationships or data stored in those tables . As for why the tables didn’t get rebuilt during the reinstall, that’s likely because the plugin assumes the data is still there. Many WordPress plugins don’t trigger table recreation upon reinstallation to avoid potential data loss . It’s always a good practice not to delete any tables unless you’re certain of the impact, as missing tables can cause functionality problems like you’re seeing I would recommend deleting the plugin completely , and then manually removing all existing BetterLinks tables, including any related data from the wp_options table (all betterlinks related options) like this: https://d.pr/v/gA8E8n . Once that’s done, you can reinstall the plugin fresh. This should allow BetterLinks to properly rebuild its tables and reset the plugin’s configuration to a clean state. Let me know how it goes Thanks! Thanks very much for the info. I did all as suggested, removed the plugin, ensured all the tables were removed as well. I installed the plugin again, and added links manually. All looked good until I went away from the BetterLinks page. When I came back, no links were showing. In addition, I checked my other WP site where I also use BetterLinks, it is also 6 tables showing, so the other 2 I reported missing do not seem to be relevant anyway. I will try to troubleshoot this further. Hello again @wp800s , Thank you for the update! Could you please try deleting the content of betterlinks_uploads from following directory: wp-content/uploads/betterlinks_uploads and then check if the issue persists? Let me know how it goes, and if you encounter any further issues, feel free to reach out! Best regards, Pial Thanks for the suggestion. Just tried it, did fresh install of the plugin, but the issue persisted. I also tried switching the theme, did not help. Previously, I tried deactivating all plugins, no change. Wanted to add something interesting. Out of curiosity, I installed Pretty Links again, and when I created the first link, the Links page showed nothing. I tried more than once, but the problem persisted. I create the link, and I get the notification above the link list “The link has been created” yet no links on the list, just empty. I thought this could help as there could be a connection in how these two plugins work in the background. I tried some other link management plugins, and had no trouble like this. Thanks Hello again @wp800s This is a really unusual issue. We tried multiple ways in multiple environments but weren’t able to reproduce the issue. Can you try downgrading the BetterLinks Plugin to older version and then Update to the latest and see if the issue resolved or not ? Here’s you can get all the Previous version : https://wordpress.org/plugins/betterlinks/advanced/ Let me know how it goes Thanks I am facing the same issue. Links are not working but not showing up in the dashboard. Hello there @niharikaverma95 Sorry to hear you’re facing this issue! To help us better troubleshoot, could you please provide some additional details? Did you remove the plugin and delete the related database tables? Have you tested for any plugin conflicts? Are the links you manually created not showing up in the dashboard, or is this happening with previously created links as well? If possible, sharing a video of the issue would be really helpful. Additionally, could you share your Site Health Info ? This includes important details about your WordPress setup, active plugins, themes, and server environment, which will assist us in identifying any conflicts or issues. You can find it by navigating to: Tools > Site Health > Info > Copy site info to clipboard. Lastly, On the BetterLinks Dashboard please open your browser’s Console Log (right-click on the page, select “Inspect,” then go to the “Console” tab), and share any errors you see there. This will help us diagnose any issues that might be causing the problem. Looking forward to hearing from you Best regards, Pial Hello again @wp800s & @niharikaverma95 Sorry for the inconvenience. We did not hear from you since our last conversation. Could you please let us know if you are still having the issue? So that we could try to solve your issue. We are waiting for your response. Thank you. Hello, I just tried two versions, 2.1.5 and 2.1.3. No change, links still disappear after the page reload. For both versions I did the clean install. 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