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supportI have you plugin on a test site and set up a Substack account. The URL for the Substack account is: https://stevebragg838.substack.com So I have used : https://stevebragg838.substack.com/feed If I use this link in a web browser I can see the XML but your plugin fails to connect and says the URL is wrong. Any ideas? Regards Steve B
Hi Steve, Thanks for trying Subsync! I just tested your feed URL and it’s working correctly on my end, so this looks like a server configuration issue on your hosting rather than a plugin problem. A few quick things to check: 1. Try the Setup Wizard Again Sometimes clearing cached errors helps. Go to Subsync Settings → Setup and re-run the wizard with your feed URL. 2. Check Your Hosting Environment Some hosts block external HTTP requests by default. Can you share: What hosting provider you’re using? Your WordPress version (Dashboard → Updates) Your PHP version (Dashboard → Site Health → Info → Server) 3. Security Plugins Do you have any security plugins installed (Wordfence, Sucuri, iThemes Security, etc.)? These sometimes block outbound connections. Try temporarily deactivating them and testing again. 4. Enable WordPress Debug This will show us the actual error. Add this to your wp-config.php: define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); Then try adding your feed URL again and check /wp-content/debug.log for error messages. Share what you find and I can help troubleshoot further. 5. Contact Your Host If none of the above work, your host might be blocking external requests. Ask them: “Does your server allow WordPress to make outbound HTTP requests via wp_remote_get()?” Let me know what you find and I’ll help you get this working! Jim
Thanks It is working now. I did not do anything, just started. I am testing this for a client who is doing his posting on Substack, instead of on his WP site, so we want to see if we can integrate. I am also trying to find out how we reduce the size of the image on the page. It is huge! Steve
Hi Jim The link to your Pro version is not working: https://stormhillmedia.com/plugins/subsync-pro/ I wanted to see what is in the pro version to advise my client what formatting is achieveable. Also I know your plugin is new but do you have any reference sites? Regards Steve B
Jim Any news on my requests please? Surely if you publish, and get approved, a plugin, you should help with support. Regards Steve B
Sorry the pro version is not quite ready yet. For now you can add this to your custom css (Admin menu -> Appearance -> Customize -> Additional CSS) : @media (min-width: 769px) { .substack-posts-wrapper .substack-post-item { margin: 0 10%; } } This will add 10% margin on either side of the substack posts, effectively making them 20% thinner in the middle of the screen on a full width screen. This is probably to most effective way to make the images smaller without breaking the design.
Hi Jim Thanks As the image on the test link is not fitting the frame, it is bleeding off, what is the optimum image size someone should use on Substack, please? Regards Steve
Hi Steve, Thanks for trying Subsync! I just tested your feed URL and it’s working correctly on my end, so this looks like a server configuration issue on your hosting rather than a plugin problem. A few quick things to check: 1. Try the Setup Wizard Again Sometimes clearing cached errors helps. Go to Subsync Settings → Setup and re-run the wizard with your feed URL. 2. Check Your Hosting Environment Some hosts block external HTTP requests by default. Can you share: What hosting provider you’re using? Your WordPress version (Dashboard → Updates) Your PHP version (Dashboard → Site Health → Info → Server) 3. Security Plugins Do you have any security plugins installed (Wordfence, Sucuri, iThemes Security, etc.)? These sometimes block outbound connections. Try temporarily deactivating them and testing again. 4. Enable WordPress Debug This will show us the actual error. Add this to your wp-config.php: define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); Then try adding your feed URL again and check /wp-content/debug.log for error messages. Share what you find and I can help troubleshoot further. 5. Contact Your Host If none of the above work, your host might be blocking external requests. Ask them: “Does your server allow WordPress to make outbound HTTP requests via wp_remote_get()?” Let me know what you find and I’ll help you get this working! Jim
Thanks It is working now. I did not do anything, just started. I am testing this for a client who is doing his posting on Substack, instead of on his WP site, so we want to see if we can integrate. I am also trying to find out how we reduce the size of the image on the page. It is huge! Steve
Hi Jim The link to your Pro version is not working: https://stormhillmedia.com/plugins/subsync-pro/ I wanted to see what is in the pro version to advise my client what formatting is achieveable. Also I know your plugin is new but do you have any reference sites? Regards Steve B
Jim Any news on my requests please? Surely if you publish, and get approved, a plugin, you should help with support. Regards Steve B
Sorry the pro version is not quite ready yet. For now you can add this to your custom css (Admin menu -> Appearance -> Customize -> Additional CSS) : @media (min-width: 769px) { .substack-posts-wrapper .substack-post-item { margin: 0 10%; } } This will add 10% margin on either side of the substack posts, effectively making them 20% thinner in the middle of the screen on a full width screen. This is probably to most effective way to make the images smaller without breaking the design.
Hi Jim Thanks As the image on the test link is not fitting the frame, it is bleeding off, what is the optimum image size someone should use on Substack, please? Regards Steve