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Source evidence

Lightbox Redirect Issue

Product Gallery Slider, Additional Variation Images for WooCommerce · support · 2025-05-31T07:57:00+00:00

Product Gallery Slider, Additional Variation Images for WooCommerce plugin evidence original source source API
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Conversation

support
navasahmed resolved
Hello, I’m using your plugin on our site and encountering an issue. When we click on an image, the lightbox opens, but it suddenly redirects to the image URL. Could you please let me know why this is happening and if there’s a way to fix it? Thanks. Have you recently updated the theme? It’s likely that a plugin or the theme itself is altering the gallery slider function, causing images to open directly instead of in a lightbox. If you could share more details with us at support@codeixer.com , we would be able to assist you more quickly. As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support ticket if you continue encountering issues or reopen this topic; we’d be happy to assist. Thank you!

Comments

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Niloy – Codeixer 2025-05-31T08:20:00+00:00

Have you recently updated the theme? It’s likely that a plugin or the theme itself is altering the gallery slider function, causing images to open directly instead of in a lightbox. If you could share more details with us at support@codeixer.com , we would be able to assist you more quickly.

Niloy – Codeixer 2025-06-10T10:45:00+00:00

As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support ticket if you continue encountering issues or reopen this topic; we’d be happy to assist. Thank you!