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Real Cookie Banner: GDPR & ePrivacy Cookie Consent · support · 2025-03-05T14:10:00+00:00

Real Cookie Banner: GDPR & ePrivacy Cookie Consent plugin evidence original source source API
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espressivo resolved
Our host said: We have further investigated and found that the Real Cookie Banner plugin is causing issues and populating the logs in GB’s which caused critical errors as it filled up our storage ============= An error of type E_ERROR was caused in line 357 of the file /home/nginx/domains[domain]/public/wp-content/plugins/real-cookie-banner/vendor/devowl-wp/service-cloud-consumer/src/consumer/ServiceCloudConsumer.php. Error message: Maximum execution time of 60 seconds exceeded Hey @espressivo ! Can you please share more lines of your error log which is related to Real Cookie Banner? That was all we got – we rolled back the plugin and it stopped filling the logs…. Affected file: https://plugins.trac.wordpress.org/browser/real-cookie-banner/trunk/vendor/devowl-wp/service-cloud-consumer/src/consumer/ServiceCloudConsumer.php#L357 Can you please share a screenshot of the wp_rcb_template database table? https://ibb.co/4nbHxjmc Please send a screenshot of the “Structure” tab https://ibb.co/0R5XQGLD Hi again @espressivo ! Ok, it seems dbDelta was not executed correctly and a column is missing. Can you please run the following code on your database to add the missing column: ALTER TABLE wp_rcb_template ADD COLUMN machine_translation_status varchar(20) NOT NULL; Afterward, you should be able to activate Real Cookie Banner again. Should be good now thanks!

Comments

8 shown
Matthias Günter 2025-03-05T14:14:00+00:00

Hey @espressivo ! Can you please share more lines of your error log which is related to Real Cookie Banner?

espressivo 2025-03-05T14:15:00+00:00

That was all we got – we rolled back the plugin and it stopped filling the logs….

Matthias Günter 2025-03-05T14:19:00+00:00

Affected file: https://plugins.trac.wordpress.org/browser/real-cookie-banner/trunk/vendor/devowl-wp/service-cloud-consumer/src/consumer/ServiceCloudConsumer.php#L357 Can you please share a screenshot of the wp_rcb_template database table?

espressivo 2025-03-05T19:45:00+00:00

https://ibb.co/4nbHxjmc

Matthias Günter 2025-03-06T10:12:00+00:00

Please send a screenshot of the “Structure” tab

espressivo 2025-03-06T14:28:00+00:00

https://ibb.co/0R5XQGLD

Matthias Günter 2025-03-07T09:34:00+00:00

Hi again @espressivo ! Ok, it seems dbDelta was not executed correctly and a column is missing. Can you please run the following code on your database to add the missing column: ALTER TABLE wp_rcb_template ADD COLUMN machine_translation_status varchar(20) NOT NULL; Afterward, you should be able to activate Real Cookie Banner again.

espressivo 2025-03-10T15:05:00+00:00

Should be good now thanks!