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Source evidence

Last version CRASH Website

PiWeb Cancel order / Refund request for WooCommerce · support · 2024-05-17T12:43:00+00:00

complaintsentiment
highseverity
1.0relevance
3replies
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Conversation

support
ofermania unresolved
Hi, the last two versions: 1.3.3.39 and 1.3.3.40 crash the website. I think it’s because of the latest modification with PHP 8.2 compatibility. I use PHP Version 8.0.30. 1.3.3.37 Version works fine. Please can you look into it?. Thank you. Please provide PHP error log that will help us in finding the issue We tested the plugin and nothing is broken on our end so please provide PHP error log of the crash as it will be due to conflict with some other plugin Hi, I have mounted a backup to reproduce the error and indeed when the plugin is activated it returns an error 500. I have checked the Woocommerce logs and the server logs but I do not see the specific error. I will check with the hosting on Monday to see if they can give me more information.

Comments

3 shown
PI Web Solution 2024-05-17T14:48:00+00:00

Please provide PHP error log that will help us in finding the issue

PI Web Solution 2024-05-18T03:02:00+00:00

We tested the plugin and nothing is broken on our end so please provide PHP error log of the crash as it will be due to conflict with some other plugin

ofermania 2024-05-18T07:31:00+00:00

Hi, I have mounted a backup to reproduce the error and indeed when the plugin is activated it returns an error 500. I have checked the Woocommerce logs and the server logs but I do not see the specific error. I will check with the hosting on Monday to see if they can give me more information.