Source evidence

Large pptx file won’t download

Easy Media Download · support · 2022-11-21T11:29:00+00:00

Easy Media Download plugin evidence original source source API

complaintsentiment

mediumseverity

0.86relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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Conversation

support

Kwarr unresolved

This plugin works beautifully for all except a large (76MB) Powerpoint file; with that file it throws the user out to the error page instantly (so it would not seem to be a timeout problem). force_dl is not working, even with the PDF file on the same page – I definitely do not want the user to try to open a large pptx file in the browser! [easy_media_download url=” http://oneworldlink.org.uk/wp-content/uploads/2022%20OWL%20Teachers%20Mtg%201st%20Nov.pptx” ; text=”Teachers meeting” force_dl=”1″] Browsers: chrome, edge Wordpress: 6.1.1 Easy download: Version 1.1.8 Help would be much appreciated The page I need help with: [ log in to see the link] @kwarr , The file URL is not valid. If you directly go to this URL it will show a 404 (not found) error: https://oneworldlink.org.uk/wp-content/uploads/2022OWLTeachersMtg1stNov.pptx Thank you for your reply @naa986 . I have tried all sorts of solutions and discovered that there is a download (but not upload) block on .pptx files on the whole site – the problem is _not_ with your plugin. I am flumoxed – have tried disabling any plugins that might remotely affect downloads. I tried another website hosted by the same provider and there was no problem. Suggestions welcome If the issue persists after disabling all the plugins I would recommend you to contact your web host. The uploads directory is showing a parking page.

Commercial Context

Opportunity

agency visual QA and update safety

Buttons visual QA and update safety for preventing client-site regressions before updates or edits go live

Buyer: site builders and agencies

Wedge: detect buttons layout regressions, widget breakage, and client-visible update issues

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Large pptx file won’t download: users show bugs, performance, support pain that may indicate a product gap.

Evidence quote: Large pptx file won’t download This plugin works beautifully for all except a large (76MB) Powerpoint file; with that file it throws the user out to the error page instantly (so it would not seem to be a timeout problem).

Affected feature: bugs

bugs performance support easy

Plugin

API

Easy Media Download

9.0K active installs · 413.7K downloads · rating 80.0

button buttons digital downloads download downloads

Comments

3 shown

Noor Alam 2022-11-21T13:34:00+00:00

@kwarr , The file URL is not valid. If you directly go to this URL it will show a 404 (not found) error: https://oneworldlink.org.uk/wp-content/uploads/2022OWLTeachersMtg1stNov.pptx

Kwarr 2022-11-21T17:57:00+00:00

Thank you for your reply @naa986 . I have tried all sorts of solutions and discovered that there is a download (but not upload) block on .pptx files on the whole site – the problem is _not_ with your plugin. I am flumoxed – have tried disabling any plugins that might remotely affect downloads. I tried another website hosted by the same provider and there was no problem. Suggestions welcome

Noor Alam 2022-11-22T05:17:00+00:00

If the issue persists after disabling all the plugins I would recommend you to contact your web host. The uploads directory is showing a parking page.