Conversation
supportHi, I tried using the plugin with the astra theme but it seems to have a issue. I don’t know if i need to do something with code or what but i can’t seem to see the video load on the product page. Please help! The page I need help with: [ log in to see the link]
Hi, From what I could check, your theme modifies some of the default WooCommerce elements, which is likely causing the video issue. Unfortunately, since Astra does not have a free version, we cannot provide direct support for the theme without it. If you can provide the theme, please contact me via email so we can implement the necessary support and make the video load correctly on the product page. Thank you for your understanding!
When it comes to the theme i am only using the free version of astra theme that can be downloaded. Other than that i am using the crack version of the astra pro addon but i have not done much with it. If you like i can give you temp access to the site to see if you can solve the issue?
I installed the free version of Astra and the video works fine on my side. It’s possible that a conflict with another plugin is causing the issue on your site. Could you check which other plugins you have active and, for testing, keep only WooCommerce and Video Gallery for WooCommerce active? This will help us determine if another plugin is causing a conflict.
So i deactivated all the plugins except woo and the video plugin of yours and i still don’t see it on the frontend. However if i load the page i briefly see a glimpse of it but then it vanishes. If i look in devtools i see the html for the video from your plugin so it is present but i just can’t see it <div class="vwg-video-wrapper" style="height: 0px;"><img onload="this.width = this.naturalWidth; this.height = this.naturalHeight" src="https://ny.bitdynamics.sr/astra/wp-content/uploads/video-wc-gallery-thumb/vwg-thumb_6900a0018d5d6.png" draggable="false" width="480" height="270"><i class="far fa-play-circle"></i></div>
Yes, I can see the same issue now. I noticed that after the third image, an empty element loads, which hides the video. If you remove it via DevTools, the video appears correctly. Please check if you have a third image attached that might be broken. If so, remove it or replace it with a proper image that loads. This should resolve the issue.
I removed all the images from the woo product gallery but i still don’t see the video.
For some reason this element: <li><img onload="this.width = this.naturalWidth; this.height = this.naturalHeight" src="" draggable="false"></li> is generated it is empty, and that is the problem. It may be some setting you made. If you try to delete this element in devtools you will see the video. But you need to find what is causing this. You can try on another product.
Yes i finally found the issue was a setting. Thanks again!!!
I’m glad we were able to solve the issue and I hope I was helpful! If you can, please leave a review for the plugin here: Video Gallery for WooCommerce Reviews – it will really help with its development.
@martinvalchev I am also having an issue displaying the video using the Astra theme. ( https://holidayspray.com/product/detailer-scraper/ ) @justindouglas which setting did you change to fix the issue on your end?
Hi, @jeffetx Are you by any chance using the Astra Pro plugin? If so, please deactivate it and test again to see if the issue persists. This plugin modifies the structure of certain elements and may cause a conflict with Video Gallery for WooCommerce. If the problem turns out to come from Astra Pro, you can contact me via email and we can create a custom solution compatible with your theme.
@martinvalchev Thanks for getting back to me. Yes, I am using the Astra Pro plugin and disabling it did fix the issue. What’s your email?
I’m glad you found the cause of the issue! If you’ve had the chance to explore the plugin and see potential in it, I’d really appreciate it if you could leave a review here: https://wordpress.org/support/plugin/video-wc-gallery/reviews/?filter=5#new-post – it helps a lot with its development. You can also reach out to me through martinvalchev.com so we can discuss the custom development and how to best integrate Astra Pro with the plugin.
I have Astra Pro and am using it extensively in my catalog design. The video doesn’t show up when using it. There are no errors in the debug.log. What can I do to help you debug this issue? I am also using the full paid version of Video Gallery Pro. This reply was modified 1 month, 2 weeks ago by threem214 .
I wrote to you
Hi, From what I could check, your theme modifies some of the default WooCommerce elements, which is likely causing the video issue. Unfortunately, since Astra does not have a free version, we cannot provide direct support for the theme without it. If you can provide the theme, please contact me via email so we can implement the necessary support and make the video load correctly on the product page. Thank you for your understanding!
When it comes to the theme i am only using the free version of astra theme that can be downloaded. Other than that i am using the crack version of the astra pro addon but i have not done much with it. If you like i can give you temp access to the site to see if you can solve the issue?
I installed the free version of Astra and the video works fine on my side. It’s possible that a conflict with another plugin is causing the issue on your site. Could you check which other plugins you have active and, for testing, keep only WooCommerce and Video Gallery for WooCommerce active? This will help us determine if another plugin is causing a conflict.
So i deactivated all the plugins except woo and the video plugin of yours and i still don’t see it on the frontend. However if i load the page i briefly see a glimpse of it but then it vanishes. If i look in devtools i see the html for the video from your plugin so it is present but i just can’t see it <div class="vwg-video-wrapper" style="height: 0px;"><img onload="this.width = this.naturalWidth; this.height = this.naturalHeight" src="https://ny.bitdynamics.sr/astra/wp-content/uploads/video-wc-gallery-thumb/vwg-thumb_6900a0018d5d6.png" draggable="false" width="480" height="270"><i class="far fa-play-circle"></i></div>
Yes, I can see the same issue now. I noticed that after the third image, an empty element loads, which hides the video. If you remove it via DevTools, the video appears correctly. Please check if you have a third image attached that might be broken. If so, remove it or replace it with a proper image that loads. This should resolve the issue.
I removed all the images from the woo product gallery but i still don’t see the video.
For some reason this element: <li><img onload="this.width = this.naturalWidth; this.height = this.naturalHeight" src="" draggable="false"></li> is generated it is empty, and that is the problem. It may be some setting you made. If you try to delete this element in devtools you will see the video. But you need to find what is causing this. You can try on another product.
Yes i finally found the issue was a setting. Thanks again!!!
I’m glad we were able to solve the issue and I hope I was helpful! If you can, please leave a review for the plugin here: Video Gallery for WooCommerce Reviews – it will really help with its development.
@martinvalchev I am also having an issue displaying the video using the Astra theme. ( https://holidayspray.com/product/detailer-scraper/ ) @justindouglas which setting did you change to fix the issue on your end?
Hi, @jeffetx Are you by any chance using the Astra Pro plugin? If so, please deactivate it and test again to see if the issue persists. This plugin modifies the structure of certain elements and may cause a conflict with Video Gallery for WooCommerce. If the problem turns out to come from Astra Pro, you can contact me via email and we can create a custom solution compatible with your theme.
@martinvalchev Thanks for getting back to me. Yes, I am using the Astra Pro plugin and disabling it did fix the issue. What’s your email?
I’m glad you found the cause of the issue! If you’ve had the chance to explore the plugin and see potential in it, I’d really appreciate it if you could leave a review here: https://wordpress.org/support/plugin/video-wc-gallery/reviews/?filter=5#new-post – it helps a lot with its development. You can also reach out to me through martinvalchev.com so we can discuss the custom development and how to best integrate Astra Pro with the plugin.
I have Astra Pro and am using it extensively in my catalog design. The video doesn’t show up when using it. There are no errors in the debug.log. What can I do to help you debug this issue? I am also using the full paid version of Video Gallery Pro. This reply was modified 1 month, 2 weeks ago by threem214 .
I wrote to you