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Source evidence

Issue with refund processing

WCFM Marketplace – Multivendor Marketplace for WooCommerce · support · 2026-02-06T15:17:00+00:00

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highseverity
0.85relevance
0replies
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Conversation

support
euzebiobatista unresolved
Hello, I hope you are doing well. I am a developer at a company using your payment gateway plugin. We recently received a report from a client stating that a refund was processed with an incorrect amount. The original order value was 9.90 , but the refunded amount sent was only 0.99 . After performing some tests, we noticed that the plugin takes the value from WooCommerce (which is already treated/formatted) and divides it by 100. This results in a float value of 0.99. Could you clarify if there is a specific reason for this behavior, or if this is an unintended issue?

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