Source evidence

Issue with NextGen plugin

NextGEN Gallery Optimizer · support · 2016-12-04T03:37:00+00:00

NextGEN Gallery Optimizer plugin evidence original source source API

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Conversation

support

tameemiftikhar92 resolved

Hello, I am having issues using the “edit thumbnail” functionality in the NextGen plugin. When we click on edit thumbnail we get a Script not found error. I have attached the error here for you to look at. Please let us know what the issue is here? Thanks. CGIWrap Error: Script File Not Found! Script File Not Found! User Agent/Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2939.0 Safari/537.36 Request Method: POST Query String: id=17 Extra Path Info: /comrags/php5.cgi/blog/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/admin/edit-thumbnail.php Referring Page: http://www.comrags.com/blog/wp-admin/admin.php?page=nggallery-manage-gallery&mode=edit&gid=3&_wpnonce=1a21554d84 Hi @tameemiftikhar92 , I’ve just tested NextGEN’s “edit thumbnail” functionality for you on a clean WordPress install running the latest version of NextGEN Gallery (v2.1.60) and NextGEN Gallery Optimizer (v2.1.4), and everything appears to be working as it should. I would suggest deactivating any other plugins you have running to identify potential conflicts, and as this is an issue with NextGEN Gallery itself, it would be good to let the developers know on the NextGEN Gallery support forum… https://wordpress.org/support/plugin/nextgen-gallery I hope this helps! Cheers, Mark.

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Analysis

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Summary: Issue with NextGen plugin: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence quote: Issue with NextGen plugin Hello, I am having issues using the “edit thumbnail” functionality in the NextGen plugin.

Affected feature: bugs

bugs compatibility support setup

Plugin

API

NextGEN Gallery Optimizer

2.0K active installs · 252.8K downloads · rating 62.0

nextcellent nextcellent-gallery nextgen nextgen gallery nextgen legacy

Comments

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Mark Jeldi 2016-12-09T14:20:00+00:00

Hi @tameemiftikhar92 , I’ve just tested NextGEN’s “edit thumbnail” functionality for you on a clean WordPress install running the latest version of NextGEN Gallery (v2.1.60) and NextGEN Gallery Optimizer (v2.1.4), and everything appears to be working as it should. I would suggest deactivating any other plugins you have running to identify potential conflicts, and as this is an issue with NextGEN Gallery itself, it would be good to let the developers know on the NextGEN Gallery support forum… https://wordpress.org/support/plugin/nextgen-gallery I hope this helps! Cheers, Mark.