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supportI installed the SSL certificate, but it doesn’t seem to be working. I’m currently using WP Encryption on multiple websites, and it works fine on all of them except for one Could you please help me resolve this issue? Thank you in advance for your support. The page I need help with: [ log in to see the link]
@sskim1221 Thanks for reaching out. Can you please let us know if you are using Free or Pro version of the plugin?. If using free version, please generate new SSL certificate by running SSL install form with Single domain SSL option chosen, download the generated SSL certificate & private key files and install them on your hosting panel. Are you facing issue on any specific step?.
It’s a free version, I installed it according to the steps, and there’s no problem with the installation process. My other sites are using this plug-in. They all installed the same, but only this site doesn’t work. If I wait, the SSL certificate should be applied, but It doesn’t work even if it’s over 24 hours. It’s been over a week now, but it’s the same. I asked because I tried it many times and it kept not working. This reply was modified 9 months, 1 week ago by sskim .
@sskim1221 Looks like our plugin might be not compatible due to certain restrictions of your hosting platform. Please share DEBUG LOG of WP Encryption here to further analyze the issue.
pls check this log: 7.2.0 SINGLE DOMAIN SSL 0 – https://cicampus.co.kr – ROOT Domain covered: [“cicampus.co.kr”,”www.cicampus.co.kr”] [13-08-2025 06:30:45] : LEClient finished constructing [13-08-2025 06:30:46] : Order object is {“status”:”valid”,”expires”:”2025-08-18T00:45:29Z”,”identifiers”:[{“type”:”dns”,”value”:”cicampus.co.kr”},{“type”:”dns”,”value”:”www.cicampus.co.kr”}],”authorizations”:[“https:\/\/acme-v02.api.letsencrypt.org\/acme\/authz\/2587190286\/567096865206″,”https:\/\/acme-v02.api.letsencrypt.org\/acme\/authz\/2587190286\/567096865226″],”finalize”:”https:\/\/acme-v02.api.letsencrypt.org\/acme\/finalize\/2587190286\/416624541186″,”certificate”:”https:\/\/acme-v02.api.letsencrypt.org\/acme\/cert\/05469b73ae26f5cac68149bb5b3b0d5d15e2″} SSL 인증서 받기 [13-08-2025 06:30:48] : Certificate for ‘cicampus.co.kr’ saved
Your SSL is already generated as per the debug log, please download the certificate & key files from ‘ Download SSL certificate ‘ page of WP Encryption and provide the files to your hosting support to install it on your site.
please check Certificate.crt: -----BEGIN CERTIFICATE----- MIIFCTCCA/GgAwIBAgISBUabc64m9crGgUm7WzsNXRXiMA0GCSqGSIb3DQEBCwUA MDMxCzAJBgNVBAYTAlVTMRYwFAYDVQQKEw1MZXQncyBFbmNyeXB0MQwwCgYDVQQD EwNSMTAwHhcNMjUwODEwMjM0ODI2WhcNMjUxMTA4MjM0ODI1WjAZMRcwFQYDVQQD Ew5jaWNhbXB1cy5jby5rcjCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEB ANdYwevGsW2KLhy11s4kntGdeURbptY0uq/RkGop1Ek9Y8OsJImLBhGc/ALDVArW ABJAbkVjPk07klfa7oTyH6r3ZzsVj6M7JaKhaB9iBMxfwTH7EEgv01fn/9erVUcW d6xwbcEVVnsUIKQB0cDdEUod7nt+Q3cVXz4eZykANcbjjT8QRFoDeFx3BWyLbLdb ctmMjgEASMEQazLE8VG13eQTK8kPBLAac5q2BDPnfwzQu3xnCHwbZB4L2QSKW6/R Mw9hKJ397/tOwLp11ThW2y0scmsgf9Mf3jn+fP9veK9Sp9JKVB6bPUX6USN16w4a giYZbaWrG1kQkNv75pAUQS0CAwEAAaOCAi8wggIrMA4GA1UdDwEB/wQEAwIFoDAd BgNVHSUEFjAUBggrBgEFBQcDAQYIKwYBBQUHAwIwDAYDVR0TAQH/BAIwADAdBgNV HQ4EFgQU0W0XBL750JViBkn375rttaDtr2UwHwYDVR0jBBgwFoAUu7zDR6XkvKnG w6RyDBCNojXhyOgwMwYIKwYBBQUHAQEEJzAlMCMGCCsGAQUFBzAChhdodHRwOi8v cjEwLmkubGVuY3Iub3JnLzAtBgNVHREEJjAkgg5jaWNhbXB1cy5jby5rcoISd3d3 LmNpY2FtcHVzLmNvLmtyMBMGA1UdIAQMMAowCAYGZ4EMAQIBMC4GA1UdHwQnMCUw I6AhoB+GHWh0dHA6Ly9yMTAuYy5sZW5jci5vcmcvOTkuY3JsMIIBAQYKKwYBBAHW eQIEAgSB8gSB7wDtAHQADeHyMCvTDcFAYhIJ6lUu/Ed0fLHX6TDvDkIetH5OqjQA AAGYlpg/PgAABAMARTBDAiAH2pbOFtZY0+ribN5I5HRp+JygaBzrrt2zXvRG1VdI lQIfP/I2bCIywNiYVgRxABu3f0miwbGkhJJxHz0G/dlNPQB1AO08S9boBsKkogBX 28sk4jgB31Ev7cSGxXAPIN23Pj/gAAABmJaYRxAAAAQDAEYwRAIgBzEoNa8fbrv4 5BOjNxcyV5Eyc4h7pXxnIK8BzATNp3YCICQW1FH2FRSp/yMGlzRJwkksWN6bmzak 0T7yvtSZ0ODlMA0GCSqGSIb3DQEBCwUAA4IBAQAnI9B+JE5IL2bKHqgCyIhO+CYJ iM6DkQwTF4CnqSR7Cn0sTpbBKdj5gogqm9UgfVA+DQxcSOBqMzZgH7UC6d2upffr qogZVa+IsyaD0J9TXNuuvfI4Zsmht/Y6kW6xvVGUr07RFAlsSY8iGxgwVSrSILFm j8yH8mYUuN+N9dp1ixREyvpU+3aDSNilvbzMbd/lpULkpAamtDMl2F1Qovz8SaOW hqPAdwTFFk5s3/CVUrCBGzyhMPiW49mWYNEcx097DtMiV729wwNXsYqS7R0d2NwZ qseDKMkN5ipYhO8SrTdiYqhXt5k61J85pQGz04parPa2eQmmRrYsEtD1RUw0 -----END CERTIFICATE----- Private.pem: -----BEGIN PRIVATE KEY----- MIIEvgIBADANBgkqhkiG9w0BAQEFAASCBKgwggSkAgEAAoIBAQDXWMHrxrFtii4c tdbOJJ7RnXlEW6bWNLqv0ZBqKdRJPWPDrCSJiwYRnPwCw1QK1gASQG5FYz5NO5JX 2u6E8h+q92c7FY+jOyWioWgfYgTMX8Ex+xBIL9NX5//Xq1VHFnescG3BFVZ7FCCk AdHA3RFKHe57fkN3FV8+HmcpADXG440/EERaA3hcdwVsi2y3W3LZjI4BAEjBEGsy xPFRtd3kEyvJDwSwGnOatgQz538M0Lt8Zwh8G2QeC9kEiluv0TMPYSid/e/7TsC6 ddU4VtstLHJrIH/TH945/nz/b3ivUqfSSlQemz1F+lEjdesOGoImGW2lqxtZEJDb ++aQFEEtAgMBAAECggEBAL+nz9ceXBTIcSe+MnH/J5YZF69d/osQHMKTuXqyxat1 RpAEafQ71efhFm0DGI4YTbHww/NfUzh7d1BXmgaaUtLfI3HzS4YUAvfNvRSJMQoP gqsP7jrAzdCjuxBf/SKqfVHsMdIxQmmBzVcKA3sphNS49OHVywd17vEjL97OwA3E HwGXcTfTgv65CqAuoCCcyH1KxqDDqCgOx1bK0NOirEFrzI8jNqdLLP6UrrGuC+i+ BwymrfssL38mlIvuirAPN8xH5lz+kTU1gVSJJ/nGuF80SPNqRW+OR4bNBPb8FUQE 4niJhRnar28EoxWnlKgXt94+w0sK1sbQT1KlpDwA/kECgYEA+Dia7bYAN4ofsi7T G/DFcBsiAXFHhV6BMtZc9i5fZ/yRQVmLPvPgFzmtJsE7bpFdncY99PYqee3WtlXN NYxlomgVsLqG6eIdaJg56d0E4mOzu16csibmvRwoucImUqvRtzQwtlyORSuZ81ed Iig7Mo2FpGTsCPOBNIgV6yqUdJECgYEA3hhpd4bRZPgEPAxiz6YdvvfCCUu4kOmF 4Ob8PGa1GiIgmzRtDRy0Uoxz16y8aTdu0NI9Bq525FYTcAzrLbhRrLgh7FN4J8JN 1MqRyNHRKnDNFcQPOf/lsFXQnqXb5kwkShLD8HEPfLlLdf3nxsDM/t9vif1y0lyu Om1KBsiBoN0CgYB4zlPYzXNdlIPInLFyL8Rnw0zRluhQKKaIr3ue9QLKAUpQm9wB T4AIzbFP40uhjG4bk5gj2IrjvLV7GFc/cI0mdbHYyW9P9RSLC0tkXoU6CXw3/NwW eIhkEYhgn/U21xjCKUxr9K/pSkcq/8EiFqJ5ABfC4rtdv+VqQ7EnOxn1gQKBgBbh rPwDh88/PjBxljyOgMIMBJGwm3NSm9hv88zFSCNJINLcs9+F9Y4LqmOuCDtO2rvo 7SCjGNytgZMpwZEUTFXfIp+WeeqeuiYSOLLX6xTUSkzTxj3Tf3aLYNL3g5BWh+aZ yFYdT9spu/yMDDUN6BDaNEOjOREzO0AJwnawcaqBAoGBAOsVMcrePB+XfYr3T3d+ xzGOrzEu7kH/sgx4+UxJDtGbzmTeqk1Zgf216jFZx2wEndAmbgW5AxzFbQ4p0gB/ hYrdQ/Wg1m8vR7Z7b7A3m7QU2uDc52HUyO8xPS6Fla+F1R3RM5WS2f6GZ429Iah6 wPBZ5jdaJM/IWYK3JqofxZbN -----END PRIVATE KEY----- CABundle.crt: -----BEGIN CERTIFICATE----- MIIFFjCCAv6gAwIBAgIRAJErCErPDBinU/bWLiWnX1owDQYJKoZIhvcNAQELBQAw TzELMAkGA1UEBhMCVVMxKTAnBgNVBAoTIEludGVybmV0IFNlY3VyaXR5IFJlc2Vh cmNoIEdyb3VwMRUwEwYDVQQDEwxJU1JHIFJvb3QgWDEwHhcNMjAwOTA0MDAwMDAw WhcNMjUwOTE1MTYwMDAwWjAyMQswCQYDVQQGEwJVUzEWMBQGA1UEChMNTGV0J3Mg RW5jcnlwdDELMAkGA1UEAxMCUjMwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEK AoIBAQC7AhUozPaglNMPEuyNVZLD+ILxmaZ6QoinXSaqtSu5xUyxr45r+XXIo9cP R5QUVTVXjJ6oojkZ9YI8QqlObvU7wy7bjcCwXPNZOOftz2nwWgsbvsCUJCWH+jdx sxPnHKzhm+/b5DtFUkWWqcFTzjTIUu61ru2P3mBw4qVUq7ZtDpelQDRrK9O8Zutm NHz6a4uPVymZ+DAXXbpyb/uBxa3Shlg9F8fnCbvxK/eG3MHacV3URuPMrSXBiLxg Z3Vms/EY96Jc5lP/Ooi2R6X/ExjqmAl3P51T+c8B5fWmcBcUr2Ok/5mzk53cU6cG /kiFHaFpriV1uxPMUgP17VGhi9sVAgMBAAGjggEIMIIBBDAOBgNVHQ8BAf8EBAMC AYYwHQYDVR0lBBYwFAYIKwYBBQUHAwIGCCsGAQUFBwMBMBIGA1UdEwEB/wQIMAYB Af8CAQAwHQYDVR0OBBYEFBQusxe3WFbLrlAJQOYfr52LFMLGMB8GA1UdIwQYMBaA FHm0WeZ7tuXkAXOACIjIGlj26ZtuMDIGCCsGAQUFBwEBBCYwJDAiBggrBgEFBQcw AoYWaHR0cDovL3gxLmkubGVuY3Iub3JnLzAnBgNVHR8EIDAeMBygGqAYhhZodHRw Oi8veDEuYy5sZW5jci5vcmcvMCIGA1UdIAQbMBkwCAYGZ4EMAQIBMA0GCysGAQQB gt8TAQEBMA0GCSqGSIb3DQEBCwUAA4ICAQCFyk5HPqP3hUSFvNVneLKYY611TR6W PTNlclQtgaDqw+34IL9fzLdwALduO/ZelN7kIJ+m74uyA+eitRY8kc607TkC53wl ikfmZW4/RvTZ8M6UK+5UzhK8jCdLuMGYL6KvzXGRSgi3yLgjewQtCPkIVz6D2QQz CkcheAmCJ8MqyJu5zlzyZMjAvnnAT45tRAxekrsu94sQ4egdRCnbWSDtY7kh+BIm lJNXoB1lBMEKIq4QDUOXoRgffuDghje1WrG9ML+Hbisq/yFOGwXD9RiX8F6sw6W4 avAuvDszue5L3sz85K+EC4Y/wFVDNvZo4TYXao6Z0f+lQKc0t8DQYzk1OXVu8rp2 yJMC6alLbBfODALZvYH7n7do1AZls4I9d1P4jnkDrQoxB3UqQ9hVl3LEKQ73xF1O yK5GhDDX8oVfGKF5u+decIsH4YaTw7mP3GFxJSqv3+0lUFJoi5Lc5da149p90Ids hCExroL1+7mryIkXPeFM5TgO9r0rvZaBFOvV2z0gp35Z0+L4WPlbuEjN/lxPFin+ HlUjr8gRsI3qfJOQFy/9rKIJR0Y/8Omwt/8oTWgy1mdeHmmjk7j1nYsvC9JSQ6Zv MldlTTKB3zhThV1+XWYp6rjd5JW1zbVWEkLNxE7GJThEUG3szgBVGP7pSWTUTsqX nLRbwHOoq7hHwg== -----END CERTIFICATE-----
@sskim1221 Hi again, It’s not recommended to share your private key details here. Please use RESET and re-generate new SSL certificate and private key files. Once after generated, please contact your hosting support and provide them the generated files to install them on your site and enable HTTPS.
@sskim1221 Thanks for reaching out. Can you please let us know if you are using Free or Pro version of the plugin?. If using free version, please generate new SSL certificate by running SSL install form with Single domain SSL option chosen, download the generated SSL certificate & private key files and install them on your hosting panel. Are you facing issue on any specific step?.
It’s a free version, I installed it according to the steps, and there’s no problem with the installation process. My other sites are using this plug-in. They all installed the same, but only this site doesn’t work. If I wait, the SSL certificate should be applied, but It doesn’t work even if it’s over 24 hours. It’s been over a week now, but it’s the same. I asked because I tried it many times and it kept not working. This reply was modified 9 months, 1 week ago by sskim .
@sskim1221 Looks like our plugin might be not compatible due to certain restrictions of your hosting platform. Please share DEBUG LOG of WP Encryption here to further analyze the issue.
pls check this log: 7.2.0 SINGLE DOMAIN SSL 0 – https://cicampus.co.kr – ROOT Domain covered: [“cicampus.co.kr”,”www.cicampus.co.kr”] [13-08-2025 06:30:45] : LEClient finished constructing [13-08-2025 06:30:46] : Order object is {“status”:”valid”,”expires”:”2025-08-18T00:45:29Z”,”identifiers”:[{“type”:”dns”,”value”:”cicampus.co.kr”},{“type”:”dns”,”value”:”www.cicampus.co.kr”}],”authorizations”:[“https:\/\/acme-v02.api.letsencrypt.org\/acme\/authz\/2587190286\/567096865206″,”https:\/\/acme-v02.api.letsencrypt.org\/acme\/authz\/2587190286\/567096865226″],”finalize”:”https:\/\/acme-v02.api.letsencrypt.org\/acme\/finalize\/2587190286\/416624541186″,”certificate”:”https:\/\/acme-v02.api.letsencrypt.org\/acme\/cert\/05469b73ae26f5cac68149bb5b3b0d5d15e2″} SSL 인증서 받기 [13-08-2025 06:30:48] : Certificate for ‘cicampus.co.kr’ saved
Your SSL is already generated as per the debug log, please download the certificate & key files from ‘ Download SSL certificate ‘ page of WP Encryption and provide the files to your hosting support to install it on your site.
please check Certificate.crt: -----BEGIN CERTIFICATE----- MIIFCTCCA/GgAwIBAgISBUabc64m9crGgUm7WzsNXRXiMA0GCSqGSIb3DQEBCwUA MDMxCzAJBgNVBAYTAlVTMRYwFAYDVQQKEw1MZXQncyBFbmNyeXB0MQwwCgYDVQQD EwNSMTAwHhcNMjUwODEwMjM0ODI2WhcNMjUxMTA4MjM0ODI1WjAZMRcwFQYDVQQD Ew5jaWNhbXB1cy5jby5rcjCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEB ANdYwevGsW2KLhy11s4kntGdeURbptY0uq/RkGop1Ek9Y8OsJImLBhGc/ALDVArW ABJAbkVjPk07klfa7oTyH6r3ZzsVj6M7JaKhaB9iBMxfwTH7EEgv01fn/9erVUcW d6xwbcEVVnsUIKQB0cDdEUod7nt+Q3cVXz4eZykANcbjjT8QRFoDeFx3BWyLbLdb ctmMjgEASMEQazLE8VG13eQTK8kPBLAac5q2BDPnfwzQu3xnCHwbZB4L2QSKW6/R Mw9hKJ397/tOwLp11ThW2y0scmsgf9Mf3jn+fP9veK9Sp9JKVB6bPUX6USN16w4a giYZbaWrG1kQkNv75pAUQS0CAwEAAaOCAi8wggIrMA4GA1UdDwEB/wQEAwIFoDAd BgNVHSUEFjAUBggrBgEFBQcDAQYIKwYBBQUHAwIwDAYDVR0TAQH/BAIwADAdBgNV HQ4EFgQU0W0XBL750JViBkn375rttaDtr2UwHwYDVR0jBBgwFoAUu7zDR6XkvKnG w6RyDBCNojXhyOgwMwYIKwYBBQUHAQEEJzAlMCMGCCsGAQUFBzAChhdodHRwOi8v cjEwLmkubGVuY3Iub3JnLzAtBgNVHREEJjAkgg5jaWNhbXB1cy5jby5rcoISd3d3 LmNpY2FtcHVzLmNvLmtyMBMGA1UdIAQMMAowCAYGZ4EMAQIBMC4GA1UdHwQnMCUw I6AhoB+GHWh0dHA6Ly9yMTAuYy5sZW5jci5vcmcvOTkuY3JsMIIBAQYKKwYBBAHW eQIEAgSB8gSB7wDtAHQADeHyMCvTDcFAYhIJ6lUu/Ed0fLHX6TDvDkIetH5OqjQA AAGYlpg/PgAABAMARTBDAiAH2pbOFtZY0+ribN5I5HRp+JygaBzrrt2zXvRG1VdI lQIfP/I2bCIywNiYVgRxABu3f0miwbGkhJJxHz0G/dlNPQB1AO08S9boBsKkogBX 28sk4jgB31Ev7cSGxXAPIN23Pj/gAAABmJaYRxAAAAQDAEYwRAIgBzEoNa8fbrv4 5BOjNxcyV5Eyc4h7pXxnIK8BzATNp3YCICQW1FH2FRSp/yMGlzRJwkksWN6bmzak 0T7yvtSZ0ODlMA0GCSqGSIb3DQEBCwUAA4IBAQAnI9B+JE5IL2bKHqgCyIhO+CYJ iM6DkQwTF4CnqSR7Cn0sTpbBKdj5gogqm9UgfVA+DQxcSOBqMzZgH7UC6d2upffr qogZVa+IsyaD0J9TXNuuvfI4Zsmht/Y6kW6xvVGUr07RFAlsSY8iGxgwVSrSILFm j8yH8mYUuN+N9dp1ixREyvpU+3aDSNilvbzMbd/lpULkpAamtDMl2F1Qovz8SaOW hqPAdwTFFk5s3/CVUrCBGzyhMPiW49mWYNEcx097DtMiV729wwNXsYqS7R0d2NwZ qseDKMkN5ipYhO8SrTdiYqhXt5k61J85pQGz04parPa2eQmmRrYsEtD1RUw0 -----END CERTIFICATE----- Private.pem: -----BEGIN PRIVATE KEY----- MIIEvgIBADANBgkqhkiG9w0BAQEFAASCBKgwggSkAgEAAoIBAQDXWMHrxrFtii4c tdbOJJ7RnXlEW6bWNLqv0ZBqKdRJPWPDrCSJiwYRnPwCw1QK1gASQG5FYz5NO5JX 2u6E8h+q92c7FY+jOyWioWgfYgTMX8Ex+xBIL9NX5//Xq1VHFnescG3BFVZ7FCCk AdHA3RFKHe57fkN3FV8+HmcpADXG440/EERaA3hcdwVsi2y3W3LZjI4BAEjBEGsy xPFRtd3kEyvJDwSwGnOatgQz538M0Lt8Zwh8G2QeC9kEiluv0TMPYSid/e/7TsC6 ddU4VtstLHJrIH/TH945/nz/b3ivUqfSSlQemz1F+lEjdesOGoImGW2lqxtZEJDb ++aQFEEtAgMBAAECggEBAL+nz9ceXBTIcSe+MnH/J5YZF69d/osQHMKTuXqyxat1 RpAEafQ71efhFm0DGI4YTbHww/NfUzh7d1BXmgaaUtLfI3HzS4YUAvfNvRSJMQoP gqsP7jrAzdCjuxBf/SKqfVHsMdIxQmmBzVcKA3sphNS49OHVywd17vEjL97OwA3E HwGXcTfTgv65CqAuoCCcyH1KxqDDqCgOx1bK0NOirEFrzI8jNqdLLP6UrrGuC+i+ BwymrfssL38mlIvuirAPN8xH5lz+kTU1gVSJJ/nGuF80SPNqRW+OR4bNBPb8FUQE 4niJhRnar28EoxWnlKgXt94+w0sK1sbQT1KlpDwA/kECgYEA+Dia7bYAN4ofsi7T G/DFcBsiAXFHhV6BMtZc9i5fZ/yRQVmLPvPgFzmtJsE7bpFdncY99PYqee3WtlXN NYxlomgVsLqG6eIdaJg56d0E4mOzu16csibmvRwoucImUqvRtzQwtlyORSuZ81ed Iig7Mo2FpGTsCPOBNIgV6yqUdJECgYEA3hhpd4bRZPgEPAxiz6YdvvfCCUu4kOmF 4Ob8PGa1GiIgmzRtDRy0Uoxz16y8aTdu0NI9Bq525FYTcAzrLbhRrLgh7FN4J8JN 1MqRyNHRKnDNFcQPOf/lsFXQnqXb5kwkShLD8HEPfLlLdf3nxsDM/t9vif1y0lyu Om1KBsiBoN0CgYB4...
@sskim1221 Hi again, It’s not recommended to share your private key details here. Please use RESET and re-generate new SSL certificate and private key files. Once after generated, please contact your hosting support and provide them the generated files to install them on your site and enable HTTPS.