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supportFor whatever reason, the importer will only work with parent themes, not child themes. When a child theme (for a legit ThemeGrill theme) is active, there’s a persistent nag in admin, and demo import is not possible. This topic was modified 5 years, 5 months ago by ellmann creative .
Hi @ellmanncreative , Can you please share the screenshot of the issue? And which child theme are you using? Thanks and Regards, Premi J. ThemeGrill Support Team.
> share a screenshot https://i.postimg.cc/QxFFgHtw/Screen-Shot-2020-12-03-at-11-27-05.png The message is “ ThemeGrill Demo Importer – This plugin requires Official ThemeGrill Theme to be activated to work.” > which child theme A generic child theme: /* Theme Name: ColorMag Child Theme URI: https://themegrill.com/themes/colormag/ Description: ColorMag Child, ellmann creative Template: ColorMag Author: ellmann creative Author URI: https://ellmanncreative.com Version: 1.0.0 Text Domain: colormag */
Since this is a website I’m setting up on a local dev server (I need something for plugin development for multisite in this instance), it’s obviously not a priority. I just wanted to give you a heads-up — if WordPress recognises that the parent theme for the child is installed and fine (enough to display the child theme – which wouldn’t otherwise work), then maybe your plugin should recognise it too. Here’s a screenshot to clarify how the situation looks in the network manager’s end: https://i.postimg.cc/JhL3dbHG/Screen-Shot-2020-12-03-at-11-35-09.png
Hi @ellmanncreative , Can you please contact us via live chat support? Please visit this link https://themegrill.com/contact/ . It will be easier for us to solve your issue. Thanks. This reply was modified 5 years, 5 months ago by Premi - ThemeGrill Support .
Hi @ellmanncreative , Can you please share the screenshot of the issue? And which child theme are you using? Thanks and Regards, Premi J. ThemeGrill Support Team.
> share a screenshot https://i.postimg.cc/QxFFgHtw/Screen-Shot-2020-12-03-at-11-27-05.png The message is “ ThemeGrill Demo Importer – This plugin requires Official ThemeGrill Theme to be activated to work.” > which child theme A generic child theme: /* Theme Name: ColorMag Child Theme URI: https://themegrill.com/themes/colormag/ Description: ColorMag Child, ellmann creative Template: ColorMag Author: ellmann creative Author URI: https://ellmanncreative.com Version: 1.0.0 Text Domain: colormag */
Since this is a website I’m setting up on a local dev server (I need something for plugin development for multisite in this instance), it’s obviously not a priority. I just wanted to give you a heads-up — if WordPress recognises that the parent theme for the child is installed and fine (enough to display the child theme – which wouldn’t otherwise work), then maybe your plugin should recognise it too. Here’s a screenshot to clarify how the situation looks in the network manager’s end: https://i.postimg.cc/JhL3dbHG/Screen-Shot-2020-12-03-at-11-35-09.png
Hi @ellmanncreative , Can you please contact us via live chat support? Please visit this link https://themegrill.com/contact/ . It will be easier for us to solve your issue. Thanks. This reply was modified 5 years, 5 months ago by Premi - ThemeGrill Support .