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supportHello, I get “Upload failed (500): Internal Server Error” when importing the export file. I tried renaming .htaccess with no result. Any suggestion? Thanks.
Hi there, Thanks for reaching out, and sorry for the trouble! A “500 Internal Server Error” during import is almost always caused by a server-side limit being hit (PHP timeout, memory, or upload size) rather than the plugin itself. A few things worth checking: 1. Confirm your PHP limits. In your hosting control panel (or php.ini/.user.ini), make sure these are larger than your backup file: – upload_max_filesize – post_max_size – memory_limit – max_execution_time (try 300 or higher, or 0 if allowed) 2. Check your server error log. The 500 response will have a matching entry in your hosting’s PHP/Apache error log, which will tell us exactly what’s failing (timeout, memory, mod_security rule, etc.). That message is the key to pinpointing the cause. 3. Ask your host about file size restrictions. Some shared hosts silently cap uploads at 64 MB or 128 MB regardless of PHP settings. 4. If the file is larger than what your host allows, you can extract the backup and restore it manually via FTP using the steps here: https://help.servmask.com/knowledgebase/what-to-do-when-a-file-upload-gets-stuck-at-100-during-import/ If you can share the exact error log line and your backup file size, we can narrow it down quickly. Thanks!
Hi there, Thanks for reaching out, and sorry for the trouble! A “500 Internal Server Error” during import is almost always caused by a server-side limit being hit (PHP timeout, memory, or upload size) rather than the plugin itself. A few things worth checking: 1. Confirm your PHP limits. In your hosting control panel (or php.ini/.user.ini), make sure these are larger than your backup file: – upload_max_filesize – post_max_size – memory_limit – max_execution_time (try 300 or higher, or 0 if allowed) 2. Check your server error log. The 500 response will have a matching entry in your hosting’s PHP/Apache error log, which will tell us exactly what’s failing (timeout, memory, mod_security rule, etc.). That message is the key to pinpointing the cause. 3. Ask your host about file size restrictions. Some shared hosts silently cap uploads at 64 MB or 128 MB regardless of PHP settings. 4. If the file is larger than what your host allows, you can extract the backup and restore it manually via FTP using the steps here: https://help.servmask.com/knowledgebase/what-to-do-when-a-file-upload-gets-stuck-at-100-during-import/ If you can share the exact error log line and your backup file size, we can narrow it down quickly. Thanks!