Source evidence

Images are all gone!!

reSmush.it : The original free image compressor and optimizer plugin · review · 2025-08-01T07:54:00+00:00

reSmush.it : The original free image compressor and optimizer plugin plugin evidence original source source API

complaintsentiment

mediumseverity

0.88relevance

1replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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6 / 29 rows with source links

20.7% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

23 rows with no attached evidence

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Conversation

review · 1 stars

krekel unresolved

Be very careful, after using this plugin, all my images are gone. Even their restore images option didn’t work. I am faced now with a lot of work in order to replace all the images again and a webshop that is closed for at least a full day. This is very bad! Hi, Thank you for taking the time to leave your feedback, and we’re truly sorry to hear about the trouble you’ve experienced. This situation sounds very unusual — we’ve never encountered a similar issue before, and reSmush.it is designed to work safely without removing images. In many cases like this, the issue may be due to a conflict with another plugin or a caching problem that makes it appear as though the images are missing when they’re not. It’s a real shame that you didn’t reach out to us via a support thread before leaving the review. We’re always happy to help and investigate issues further, but without more information about your setup, we’re limited in what we can do from here. Please feel free to open a support thread — we’re here to assist and would really like the chance to help you get this resolved. Best regards,

Commercial Context

Opportunity

content publishing operations

Image publishing workflow assurance for keeping publishing, media, and editorial handoffs consistent

Buyer: publishers, content teams, and agencies

Wedge: check image publishing, media, metadata, and editorial handoffs before content goes live

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Images are all gone!!: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence quote: Even their restore images option didn’t work.

Affected feature: form

bugs compatibility missing feature support

Plugin

API

reSmush.it : The original free image compressor and optimizer plugin

100.0K active installs · 3.5M downloads · rating 86.0

free image optimization image image optimization optimizer smush

Comments

1 shown

Gerard Blanco 2025-08-03T06:09:00+00:00

Hi, Thank you for taking the time to leave your feedback, and we’re truly sorry to hear about the trouble you’ve experienced. This situation sounds very unusual — we’ve never encountered a similar issue before, and reSmush.it is designed to work safely without removing images. In many cases like this, the issue may be due to a conflict with another plugin or a caching problem that makes it appear as though the images are missing when they’re not. It’s a real shame that you didn’t reach out to us via a support thread before leaving the review. We’re always happy to help and investigate issues further, but without more information about your setup, we’re limited in what we can do from here. Please feel free to open a support thread — we’re here to assist and would really like the chance to help you get this resolved. Best regards,