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Image broken on upload

Image Regenerate & Select Crop · support · 2024-06-14T13:03:00+00:00

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arianegordijn resolved
Hi, Your plugin was working fine, for some reason not anymore. When uploading an image it shows broken in the library, when I click on details it seems to be there: Geüpload op: 14 juni 2024 Geüpload door: ariane Bestandsnaam: 240418-Maritiem-Innovatie-Diner-2024-230-1-7.jpg Bestandstype: image/jpeg Bestandsgrootte: 284 KB Afmetingen: 1500 bij 1001 pixels Originele afbeelding: 240418-Maritiem-Innovatie-Diner-2024-230-1-7.jpg But when I click the original image url I get a 404 Not Found When I turn off your plugin, uploads are working as expected. Best regards, Ariane The page I need help with: [ log in to see the link] Hi, Thanks for letting me know. From the image permalink you showed, the upload structure seems altered. What other plugins do you use? Could you send me the settings JSON from your instance, to try to replicate the same settings on my machine and see what causes this? Are you using WP > 6.5? Regards, Iulia Hi Iulia, It’s a Multisite installation, could that be the problem? It is also a very big site with lots of plugins, 31 active on this site. None of them altering the upload structure. I like to send you the Site Health Info if that helps but private, where can I send it? How can I get the Json file you want? Regards Ariane Hi, You can go to features manager and enable the import/export extension. Then you will see a new tab appearing for import/export and you have there the JSON string. Regards, Iulia Hi Ilia, Below you find the JSON string. Best regards, Ariane a:27:{s:14:”sirsc_settings”;s:0:””;s:23:”sirsc_user_custom_rules”;s:0:””;s:30:”sirsc_user_custom_rules_usable”;s:0:””;s:28:”sirsc_use_custom_image_sizes”;s:0:””;s:25:”sirsc_override_large_size”;s:0:””;s:26:”sirsc_override_medium_size”;s:0:””;s:19:”sirsc_settings_post”;s:0:””;s:19:”sirsc_settings_page”;s:0:””;s:31:”sirsc_settings_forminator_forms”;s:0:””;s:31:”sirsc_settings_forminator_polls”;s:0:””;s:33:”sirsc_settings_forminator_quizzes”;s:0:””;s:21:”sirsc_settings_member”;s:0:””;s:23:”sirsc_settings_seedprod”;s:0:””;s:27:”sirsc_settings_acf-taxonomy”;s:0:””;s:28:”sirsc_settings_acf-post-type”;s:0:””;s:34:”sirsc_settings_acf-ui-options-page”;s:0:””;s:30:”sirsc_settings_acf-field-group”;s:0:””;s:24:”sirsc_settings_acf-field”;s:0:””;s:27:”sirsc_settings_alb_elements”;s:0:””;s:35:”sirsc_settings_search-filter-widget”;s:0:””;s:26:”sirsc_settings_tribe_venue”;s:0:””;s:30:”sirsc_settings_tribe_organizer”;s:0:””;s:27:”sirsc_settings_tribe_events”;s:0:””;s:30:”sirsc_settings_tribe-ea-record”;s:0:””;s:28:”sirsc_settings_deleted_event”;s:0:””;s:34:”sirsc_settings_avia_framework_post”;s:0:””;s:24:”sirsc_settings_portfolio”;s:0:””;} I could not replicate the issue. Can you send me the image you are using for upload and also describe from where are you uploading the image (what screen or feature, from the core blocks or other). You did not mention your WP version and PHP version, that would be helpful for me. What is the filename for the image before you upload it? I am trying to figure out if the -7 from your initial post is part of the initial image name, or if that is the suffix that WordPress is adding when there is another image with the same name. Hi Ilia, WordPress version Version 6.5.4, PHP version 8.2 De orginal filename is 240418-Maritiem-Innovatie-Diner-2024-230-1-scaled.jpg, after upload it is https://www.innovationquarter.nl/wp-content/uploads/sites/28/2024/03/240418-Maritiem-Innovatie-Diner-2024-230-1-7.jpg today I tried this image https://www.innovationquarter.nl/wp-content/uploads/sites/28/2024/03/Arceon-2_980x450.jpg and it went fine. Also filename did not change. Best regards, Ariane Hi Ariane, Thanks for the details. I could replicate the issue, and am working on a workaround. Will update you when I have a solution. Regards, Iulia Hi Ariane, Please update to 8.0.1 and try again. Let me know if the “broken” image still appears for new upload. Regard, Iulia Hi Iulia, Sorry for the late reply, it is working perfect now. Thanks! Ariane

Comments

10 shown
Iulia Cazan 2024-06-15T04:26:00+00:00

Hi, Thanks for letting me know. From the image permalink you showed, the upload structure seems altered. What other plugins do you use? Could you send me the settings JSON from your instance, to try to replicate the same settings on my machine and see what causes this? Are you using WP > 6.5? Regards, Iulia

arianegordijn 2024-06-16T08:22:00+00:00

Hi Iulia, It’s a Multisite installation, could that be the problem? It is also a very big site with lots of plugins, 31 active on this site. None of them altering the upload structure. I like to send you the Site Health Info if that helps but private, where can I send it? How can I get the Json file you want? Regards Ariane

Iulia Cazan 2024-06-17T05:49:00+00:00

Hi, You can go to features manager and enable the import/export extension. Then you will see a new tab appearing for import/export and you have there the JSON string. Regards, Iulia

arianegordijn 2024-06-17T07:00:00+00:00

Hi Ilia, Below you find the JSON string. Best regards, Ariane a:27:{s:14:”sirsc_settings”;s:0:””;s:23:”sirsc_user_custom_rules”;s:0:””;s:30:”sirsc_user_custom_rules_usable”;s:0:””;s:28:”sirsc_use_custom_image_sizes”;s:0:””;s:25:”sirsc_override_large_size”;s:0:””;s:26:”sirsc_override_medium_size”;s:0:””;s:19:”sirsc_settings_post”;s:0:””;s:19:”sirsc_settings_page”;s:0:””;s:31:”sirsc_settings_forminator_forms”;s:0:””;s:31:”sirsc_settings_forminator_polls”;s:0:””;s:33:”sirsc_settings_forminator_quizzes”;s:0:””;s:21:”sirsc_settings_member”;s:0:””;s:23:”sirsc_settings_seedprod”;s:0:””;s:27:”sirsc_settings_acf-taxonomy”;s:0:””;s:28:”sirsc_settings_acf-post-type”;s:0:””;s:34:”sirsc_settings_acf-ui-options-page”;s:0:””;s:30:”sirsc_settings_acf-field-group”;s:0:””;s:24:”sirsc_settings_acf-field”;s:0:””;s:27:”sirsc_settings_alb_elements”;s:0:””;s:35:”sirsc_settings_search-filter-widget”;s:0:””;s:26:”sirsc_settings_tribe_venue”;s:0:””;s:30:”sirsc_settings_tribe_organizer”;s:0:””;s:27:”sirsc_settings_tribe_events”;s:0:””;s:30:”sirsc_settings_tribe-ea-record”;s:0:””;s:28:”sirsc_settings_deleted_event”;s:0:””;s:34:”sirsc_settings_avia_framework_post”;s:0:””;s:24:”sirsc_settings_portfolio”;s:0:””;}

Iulia Cazan 2024-06-17T14:37:00+00:00

I could not replicate the issue. Can you send me the image you are using for upload and also describe from where are you uploading the image (what screen or feature, from the core blocks or other). You did not mention your WP version and PHP version, that would be helpful for me.

Iulia Cazan 2024-06-17T15:36:00+00:00

What is the filename for the image before you upload it? I am trying to figure out if the -7 from your initial post is part of the initial image name, or if that is the suffix that WordPress is adding when there is another image with the same name.

arianegordijn 2024-06-18T07:30:00+00:00

Hi Ilia, WordPress version Version 6.5.4, PHP version 8.2 De orginal filename is 240418-Maritiem-Innovatie-Diner-2024-230-1-scaled.jpg, after upload it is https://www.innovationquarter.nl/wp-content/uploads/sites/28/2024/03/240418-Maritiem-Innovatie-Diner-2024-230-1-7.jpg today I tried this image https://www.innovationquarter.nl/wp-content/uploads/sites/28/2024/03/Arceon-2_980x450.jpg and it went fine. Also filename did not change. Best regards, Ariane

Iulia Cazan 2024-06-18T14:25:00+00:00

Hi Ariane, Thanks for the details. I could replicate the issue, and am working on a workaround. Will update you when I have a solution. Regards, Iulia

Iulia Cazan 2024-06-18T16:47:00+00:00

Hi Ariane, Please update to 8.0.1 and try again. Let me know if the “broken” image still appears for new upload. Regard, Iulia

arianegordijn 2024-08-19T11:24:00+00:00

Hi Iulia, Sorry for the late reply, it is working perfect now. Thanks! Ariane