WPIntell

Source evidence

Icons not showing anymore

WP and Divi Icons · support · 2021-11-29T11:25:00+00:00

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1.0relevance
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Evidence linked to opportunitycommercial context

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danielstoetter unresolved
Hi, all the icons are not showing anymore. Only signs like this:ॸ Can you help? [ redundant link removed ] PHP Version is 7.4.x Thanks! This topic was modified 4 years, 6 months ago by Jan Dembowski . The page I need help with: [ log in to see the link] Hi there. Have you updated the Divi theme lately? Do you have the latest version of the WP and Divi Icons plugin? Additionally, please follow these instructions: In your WordPress Dashboard, navigate to Tools >> Site Health. Click on the “Info” tab. Then click on the “Copy site info to clipboard” button Paste the copied information on your response message. See this demo: https://www.loom.com/share/4f6556809658494a9cdd764542fa2644 ` Warmly, Hi. Yes, I have updated all. Here is my site info: ### wp-core ### version: 5.8.2 site_language: de_DE user_language: de_DE timezone: Europe/Berlin permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: closed environment_type: production user_count: 3 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage wordpress_size: loading... uploads_path: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage/wp-content/uploads uploads_size: loading... themes_path: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage/wp-content/themes themes_size: loading... plugins_path: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage/wp-content/plugins plugins_size: loading... database_size: loading... total_size: loading... ### wp-active-theme ### name: Divi (Divi) version: 4.14.2 author: Elegant Themes author_website: http://www.elegantthemes.com parent_theme: none theme_features: core-block-patterns, widgets-block-editor, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, editor-style, widgets theme_path: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage/wp-content/themes/Divi ### wp-themes-inactive (1) ### Twenty Twenty-One: version: 1.4, author: WordPress-Team ### wp-mu-plugins (1) ### ET Support Center :: Must-Use Plugins Autoloader: author: Elegant Themes, version: (undefined) ### wp-plugins-active (40) ### Add From Server: version: 3.4.5, author: Dion Hulse Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic All-in-One Event Calendar by Time.ly: version: 3.0.0, author: Time.ly Network Inc. Better Search Replace: version: 1.3.4, author: Delicious Brains Bloom: version: 1.3.12, author: Elegant Themes Borlabs Cookie - Cookie Opt-in: version: 2.2.42, author: Benjamin A. Bornschein, Borlabs Broken Link Checker: version: 1.11.16, author: WPMU DEV BSK Gravity Forms Custom Validation: version: 1.4, author: BannerSky.com Buch Frage Caldera Forms Field Validator: author: (undefined), version: (undefined) Caldera Forms: version: 1.9.5, author: Caldera Forms Catch IDs: version: 2.4, author: Catch Plugins Digistore24: version: 2.39, author: Christian Neise Divi Booster: version: 3.6.8, author: Dan Mossop Divi Overlays: version: 2.9.6.5, author: Divi Life — Tim Strifler DIVI Section Enhancer: version: 2.7.6, author: Miguras DiviTorque: version: 3.1.1, author: DiviTorque Download Attachments: version: 1.2.24, author: dFactory Expand Divi: version: 1.6.0, author: Faycal Boutam Facebook Comments by Vivacity: version: 1.4.1, author: Vivacity Infotech Pvt. Ltd. Gravity Forms: version: 2.5.15, author: Gravity Forms Gravity Forms GetResponse Add-On: version: 1.6, author: Gravity Forms Launcher: version: 1.0.11, author: MyThemeShop PB MailCrypt - AntiSpam Email Encryption: version: 3.1.0, author: Pascal Bajorat Post SMTP: version: 2.0.23, author: Yehuda Hassine Post Types Order: version: 1.9.5.7, author: Nsp Code Recent Posts Widget Extended: version: 1.1.0, author: Idenovasi Redirection: version: 5.1.3, author: John Godley Restrict Widgets: version: 1.3.1, author: dFactory Shariff Wrapper: version: 4.6.7, author: Jan-Peter Lambeck & 3UU Simple Custom CSS: version: 4.0.5, author: John Regan Sticky Menu (or Anything!) on Scroll: version: 2.31, author: WebFactory Ltd Styles & Layouts Gravity Forms: version: 4.3.4, author: Sushil Kumar Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: version: 2.4.0, author: Supreme Modules UpdraftPlus - Backup/Restore: version: 1.16.66, author: UpdraftPlus.Com, DavidAnderson URL Params: version: 2.2, author: Jeremy B. Shapiro URL Param to Cookie Plugin: version: 1.0, author: Shaheed Abdol WP and Divi Icons: version: 1.4.9, author: Aspen Grove Studios WP Armour - Honeypot Anti Spam: version: 1.8.5, author: Dnesscarkey WP Armour Extended - Honeypot Anti Spam: version: 1.16, author: Dinesh Karki Yoast SEO: version: 17.7.1, author: Team Yoast ### wp-plugins-inactive (18) ### Add Shortcodes Actions And Filters: version: 2.0.9, author: Michael Simpson Advanced Database Cleaner: version: 3.0.3, author: Younes JFR. Cache Enabler: version: 1.8.7, author: KeyCDN Caldera Forms Anti Spam: version: 0.4, author: Yoohoo Plugins Caldera Forms Translation: version: 1.2.1, author: CalderaWP LLC Cookie Params: version: 0.2, author: hypedtext Deadline Funnel: version: 1.4.1, author: Jack Born Divi Icon Expansion Pack: version: 1.0.0, author: Divi Space | an Aspen Grove Studios Company Embed Code - Insert Header & Footer code: version: 2.0.4, author: DesignBombs EZPlayer: version: 1.0.10, author: Said Shiripour GetResponse for WordPress: version: 5.5.17, author: GetResponse Head, Footer and Post Injections: version: 3.2.2, author: Stefano Lissa Header Footer Code Manager: version: 1.1.15, author: 99robots Ninja Forms: version: 3.6.7, author: Saturday Drive Ninja Forms Legacy: version: 3.9.99, author: Saturday Drive Redirect for Bloom by Logic Hop: version: 1.0.2, author: Logic Hop SOGO Add Script Header Footer: version: 3.9, author: orenhav (SOGO) WP Tools Gravity Forms Divi Module (Premium): version: 6.6.1, author: WP Tools ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Nicht verfügbar imagemagick_version: Nicht verfügbar imagick_version: Nicht verfügbar file_uploads: File uploads is turned off post_max_size: 512M upload_max_filesize: 512M max_effective_size: 512 MB max_file_uploads: 50 gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: 9.27 ### wp-server ### server_architecture: Linux 4.14.132-xenu-he x86_64 httpd_software: Apache php_version: 7.4.26-he.0 64bit php_sapi: apache2handler max_input_variables: 1000 time_limit: 300 memory_limit: 256M max_input_time: 300 upload_max_filesize: 512M php_post_max_size: 512M curl_version: 7.64.0 OpenSSL/1.1.1d suhosin: false imagick_availability: false pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.7.35-38-log client_version: mysqlnd 7.4.26-he.0 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage/wp-content WP_PLUGIN_DIR: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage/wp-content/plugins WP_MEMORY_LIMIT: 512M WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable Hello, icons are displaying fine for me: https://imgur.com/a/Z9tnj0V in chrome, firefox, and safari. Were you able to fix the issue or am I missing something? Hi, I found out that the divi booster plugin is creating the problem, but I cannot find out why the problem is still here on the main page: https://www.koerpererwachen.com/ Hi there. What section on the homepage do you mean?

Comments

5 shown
WP Zone Support 2021-11-29T18:34:00+00:00

Hi there. Have you updated the Divi theme lately? Do you have the latest version of the WP and Divi Icons plugin? Additionally, please follow these instructions: In your WordPress Dashboard, navigate to Tools >> Site Health. Click on the “Info” tab. Then click on the “Copy site info to clipboard” button Paste the copied information on your response message. See this demo: https://www.loom.com/share/4f6556809658494a9cdd764542fa2644 ` Warmly,

danielstoetter 2021-12-06T12:06:00+00:00

Hi. Yes, I have updated all. Here is my site info: ### wp-core ### version: 5.8.2 site_language: de_DE user_language: de_DE timezone: Europe/Berlin permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: closed environment_type: production user_count: 3 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage wordpress_size: loading... uploads_path: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage/wp-content/uploads uploads_size: loading... themes_path: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage/wp-content/themes themes_size: loading... plugins_path: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage/wp-content/plugins plugins_size: loading... database_size: loading... total_size: loading... ### wp-active-theme ### name: Divi (Divi) version: 4.14.2 author: Elegant Themes author_website: http://www.elegantthemes.com parent_theme: none theme_features: core-block-patterns, widgets-block-editor, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, editor-style, widgets theme_path: /is/htdocs/wp11228999_0ZDEFHC3PB/www/achtsamkeitsmassage/wp-content/themes/Divi ### wp-themes-inactive (1) ### Twenty Twenty-One: version: 1.4, author: WordPress-Team ### wp-mu-plugins (1) ### ET Support Center :: Must-Use Plugins Autoloader: author: Elegant Themes, version: (undefined) ### wp-plugins-active (40) ### Add From Server: version: 3.4.5, author: Dion Hulse Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic All-in-One Event Calendar by Time.ly: version: 3.0.0, author: Time.ly Network Inc. Better Search Replace: version: 1.3.4, author: Delicious Brains Bloom: version: 1.3.12, author: Elegant Themes Borlabs Cookie - Cookie Opt-in: version: 2.2.42, author: Benjamin A. Bornschein, Borlabs Broken Link Checker: version: 1.11.16, author: WPMU DEV BSK Gravity Forms Custom Validation: version: 1.4, author: BannerSky.com Buch Frage Caldera Forms Field Validator: author: (undefined), version: (undefined) Caldera Forms: version: 1.9.5, author: Caldera Forms Catch IDs: version: 2.4, author: Catch Plugins Digistore24: version: 2.39, author: Christian Neise Divi Booster: version: 3.6.8, author: Dan Mossop Divi Overlays: version: 2.9.6.5, author: Divi Life — Tim Strifler DIVI Section Enhancer: version: 2.7.6, author: Miguras DiviTorque: version: 3.1.1, author: DiviTorque Download Attachments: version: 1.2.24, author: dFactory Expand Divi: version: 1.6.0, author: Faycal Boutam Facebook Comments by Vivacity: version: 1.4.1, author: Vivacity Infotech Pvt. Ltd. Gravity Forms: version: 2.5.15, author: Gravity Forms Gravity Forms GetResponse Add-On: version: 1.6, author: Gravity Forms Launcher: version: 1.0.11, author: MyThem...

Anna Widera 2021-12-06T17:08:00+00:00

Hello, icons are displaying fine for me: https://imgur.com/a/Z9tnj0V in chrome, firefox, and safari. Were you able to fix the issue or am I missing something?

danielstoetter 2021-12-06T19:52:00+00:00

Hi, I found out that the divi booster plugin is creating the problem, but I cannot find out why the problem is still here on the main page: https://www.koerpererwachen.com/

WP Zone Support 2021-12-08T18:18:00+00:00

Hi there. What section on the homepage do you mean?