Conversation
review · 1 starsI forgot to cancel my subscription because I wasn’t happy with it, and I stopped using WP Travel 6 months before starting the new subscription. I forgot and they charged me again. Unfortunately, I paid for almost 2 years and only used it for 6 months, but I still wasn’t happy with it because it got messed up with a lot of extra plugins on my website, and then I had to deactivate each one, etc., and reconfigure everything. It was my mistake not to cancel the subscription, and even though I don’t use the plugin, I already paid for it, and customer service told me there was nothing they could do. It’s a shame there wasn’t enough discretion to at least be happy with a refund if I haven’t used the plugin for many months.
Hello, Thank you for sharing your feedback with us. We sincerely apologize for your experience with WP Travel. We understand how frustrating it can be to be charged for something you no longer use or that did not meet your expectations. Managing multiple plugins and dealing with compatibility issues can be overwhelming, and we regret that our plugin did not work as intended for your setup. While our system sends renewal reminders in advance and we follow standard subscription practices, including self-service cancellation, we recognize that situations like this can occur. Unfortunately, once a renewal is processed without prior cancellation, our support team is obligated to adhere to a strict policy. However, please know that we genuinely care about your concerns. We also want to emphasize that we made every effort to provide you with support through our dedicated channel to resolve the issues you faced. Your feedback is invaluable to us, and we are truly sorry that your experience did not reflect the level of quality and care we strive to deliver. We have noted your comments and will use them to enhance our communication regarding renewals and onboarding processes, ensuring a smoother experience for future users. If you ever consider giving WP Travel another chance, we would be happy to assist you in getting started again—addressing plugin conflicts, offering setup assistance, and more—at no additional cost. Please feel free to reach out to us directly at dedicated support system , and we will do our best to make things right for you in any way we can.
Hello, Thank you for sharing your feedback with us. We sincerely apologize for your experience with WP Travel. We understand how frustrating it can be to be charged for something you no longer use or that did not meet your expectations. Managing multiple plugins and dealing with compatibility issues can be overwhelming, and we regret that our plugin did not work as intended for your setup. While our system sends renewal reminders in advance and we follow standard subscription practices, including self-service cancellation, we recognize that situations like this can occur. Unfortunately, once a renewal is processed without prior cancellation, our support team is obligated to adhere to a strict policy. However, please know that we genuinely care about your concerns. We also want to emphasize that we made every effort to provide you with support through our dedicated channel to resolve the issues you faced. Your feedback is invaluable to us, and we are truly sorry that your experience did not reflect the level of quality and care we strive to deliver. We have noted your comments and will use them to enhance our communication regarding renewals and onboarding processes, ensuring a smoother experience for future users. If you ever consider giving WP Travel another chance, we would be happy to assist you in getting started again—addressing plugin conflicts, offering setup assistance, and more—at no additional cost. Please feel free to reach out to us directly at dedicated support system , and we will do our best to make things right for you in any way we can.