Conversation
supportHi , since i have installed this plugin, it keeps me log out from wordpress session almost every 2 minutes. What settings do i need to make to avoid this frequent logout ? Thanks
@zobairs , That is very interesting. WP Security Safe doesn’t have a feature that logs you out once you are logged in. To troubleshoot, try disabling the plugin and see if that resolves your problem. If the problem persist with WP Security Safe disabled, then it is some other plugin. If the problem gets resolved upon disabling WP Security Safe, then I would like to request temporary access to the site to assist in troubleshooting the issue. (Please do NOT post usernames or passwords in this support area. To provide me access, add support@wpsecuritysafe.com as a new user with an administrative role.) – Steven
@zobairs , Can you provide an update on the problem? -Steven
Thank you Steven for being caring. I think the problem has solved out. I deactivated the plugin to see. Problem solved. Then i activated it again to see. Nothing happened. Problem solved. However, what i did that might resolved the issue was this (which you had also indicated to check if any other plugin is messing up): I went to wordpress Setting > General and … I was asked to make sure that the Site Adress and WordPress Address must be the same. They both were same. There is a plugin I had installed ‘WP Force SSL’ which says to put ‘https’ (not http) before the addresses. I did. This might has resolved the issue. This is for now. Thanks.
To summarize, it seems that your database was referencing the HTTP version. When you logged into the HTTP version of the site, the plugin “WP Force SSL” (not WP Security Safe) was redirecting you to the HTTPS version of which you were NOT logged into. This redirect was making it seem like it was logging you out. Now that you are using the HTTPS version of the URL in the site, that problem will mostly be fixed. I say mostly, because you may have some references to HTTP instead of HTTPS elsewhere. I would recommend using https://wordpress.org/plugins/search-and-replace/ to find instances of your website in the database using HTTP and replace them with the correct HTTPS version. Example 1: http://thebrightgate.com replace with https://thebrightgate.com Example 2: http://www.thebrightgate.com replace with https://thebrightgate.com Those two examples above will fix all your local URLs in the database referencing your site thebrightgate.com. I am happy that your problem has been resolved. Please be sure to leave a review of the plugin and/or the support provided. Thank you and have a great day. -Steven
@zobairs I am in the process of translating WP Security Safe into other languages. If there are any languages that you would like to have it translated to, please let me know. Thank you, -Steven
Yes. If possible, please translate it in Urdu Language. Thanks!
@zobairs , Thank you for the suggestion! I actually have a good friend that lives in Mumbai, India that I believe speaks Urdu (possibly), English, and a few other languages from the region. I will reach out to him and see if he can help with that. Thanks again. -Steven This reply was modified 6 years ago by Steven Ayers .
@zobairs , That is very interesting. WP Security Safe doesn’t have a feature that logs you out once you are logged in. To troubleshoot, try disabling the plugin and see if that resolves your problem. If the problem persist with WP Security Safe disabled, then it is some other plugin. If the problem gets resolved upon disabling WP Security Safe, then I would like to request temporary access to the site to assist in troubleshooting the issue. (Please do NOT post usernames or passwords in this support area. To provide me access, add support@wpsecuritysafe.com as a new user with an administrative role.) – Steven
@zobairs , Can you provide an update on the problem? -Steven
Thank you Steven for being caring. I think the problem has solved out. I deactivated the plugin to see. Problem solved. Then i activated it again to see. Nothing happened. Problem solved. However, what i did that might resolved the issue was this (which you had also indicated to check if any other plugin is messing up): I went to wordpress Setting > General and … I was asked to make sure that the Site Adress and WordPress Address must be the same. They both were same. There is a plugin I had installed ‘WP Force SSL’ which says to put ‘https’ (not http) before the addresses. I did. This might has resolved the issue. This is for now. Thanks.
To summarize, it seems that your database was referencing the HTTP version. When you logged into the HTTP version of the site, the plugin “WP Force SSL” (not WP Security Safe) was redirecting you to the HTTPS version of which you were NOT logged into. This redirect was making it seem like it was logging you out. Now that you are using the HTTPS version of the URL in the site, that problem will mostly be fixed. I say mostly, because you may have some references to HTTP instead of HTTPS elsewhere. I would recommend using https://wordpress.org/plugins/search-and-replace/ to find instances of your website in the database using HTTP and replace them with the correct HTTPS version. Example 1: http://thebrightgate.com replace with https://thebrightgate.com Example 2: http://www.thebrightgate.com replace with https://thebrightgate.com Those two examples above will fix all your local URLs in the database referencing your site thebrightgate.com. I am happy that your problem has been resolved. Please be sure to leave a review of the plugin and/or the support provided. Thank you and have a great day. -Steven
@zobairs I am in the process of translating WP Security Safe into other languages. If there are any languages that you would like to have it translated to, please let me know. Thank you, -Steven
Yes. If possible, please translate it in Urdu Language. Thanks!
@zobairs , Thank you for the suggestion! I actually have a good friend that lives in Mumbai, India that I believe speaks Urdu (possibly), English, and a few other languages from the region. I will reach out to him and see if he can help with that. Thanks again. -Steven This reply was modified 6 years ago by Steven Ayers .