Source evidence

HTML formatting lost

Multi Step Form · support · 2024-03-21T04:42:00+00:00

Multi Step Form plugin evidence original source source API

complaintsentiment

mediumseverity

0.87relevance

1replies

Evidence linked to opportunitycommercial context

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Conversation

support

acephalia unresolved

We’ve used a form with the plugin for a while and was using html tags for formatting (bold, line breaks etc) within a standard paragraph text. Since the last update WordPress or plugin the formatting won’t render anymore in the front end and completely strips in when saved in the backend as well. Was there any change that we might have missed? We run regular testing and have not encountered this issue in any of our installations. The experience of the community that installs our plugin shows that their problem is usually caused by an update to another plugin or the wp theme. Please check whether a conflict has occurred. We would be happy to take a closer look at your form and test your JSON export on our installations to ensure that your form is fully functional. Feel free to send us your export to our office mail. Kind regards

Commercial Context

Opportunity

lead capture reliability

Forms lead-capture reliability for protecting form submissions and lead routing

Buyer: marketing teams, agencies, and lead-generation site owners

Wedge: monitor forms submissions, notification delivery, spam, and CRM handoffs

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: HTML formatting lost: users show bugs, compatibility, migration pain that may indicate a product gap.

Evidence quote: HTML formatting lost We’ve used a form with the plugin for a while and was using html tags for formatting (bold, line breaks etc) within a standard paragraph text.

Affected feature: form

bugs compatibility migration setup

Plugin

API

Multi Step Form

9.0K active installs · 383.3K downloads · rating 86.0

forms multi multi-step multi-step form step

Comments

1 shown

mondula2016 2024-03-22T10:13:00+00:00

We run regular testing and have not encountered this issue in any of our installations. The experience of the community that installs our plugin shows that their problem is usually caused by an update to another plugin or the wp theme. Please check whether a conflict has occurred. We would be happy to take a closer look at your form and test your JSON export on our installations to ensure that your form is fully functional. Feel free to send us your export to our office mail. Kind regards