HELLO! Where is the support for the Related Posts plugin?

I bought Related Posts plugin on April 3, 2024 but it did not work on my site so I sent an email on April 3 to get a refund. I also sent an email on Aug 4, and I sent an email 2 or 3 days ago, asking for a refund. I have NOT HAD A RESPONSE YET FROM THE CREATOR OF THE PLUGIN. I am a paying customer. Your site says: “Priority email support is only given to customers with an active subscription.” I am a paying customer, am I not entitled to the same “priority” support? This is horrible customer service, to state on your website that customers: “ 100% happiness. We 100% believe in the quality of our products. Not happy with your purchase? We’ll give you your money back within 14 days of your purchase.” Well, I am not happy with my purchase. It’s been 9 days since i sent you my first email and you still have not responded. Buyer Beware! I don’t consider 9 days without a response to be “priority.” Why haven’t i received a response? Your plugin did NOT WORK on my site. I want a full refund. “Premium customer get top notch email support. Over 90% of our customer rate our support Great !” If you have to wait a minimum of 9 days for a response, you do not have premium customer support. This is misleading and incorrect. Hey @elysianwolf , I’m very sorry to hear that, I’m not sure what went wrong, but your email got closed when it shouldn’t. I’ll reply to your email now and you will of course get a refund if you’ve requested this. Again, very sorry about this. Kind regards, Barry Kooij Hi Barry, Thanks for your response and the refund. I don’t know what happened either with the emails triggering something in your system. I blame this one on technology. We all assume our emails reach their destination but the truth is, sometimes they end up in an unknown folder somewhere in the digital universe. Either way, I appreciate you speedy response once you realized what happened. Regards, Gio