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supportThe shortcode isn’t pulling testimonials only from the group I indicate e.g. [ic_do_testimonials group=’babies’] also pulls from the adults and elderly groups http://www.harmony-chirocranial.co.uk/our-clients/babies-children/ https://wordpress.org/plugins/ivycat-ajax-testimonials/
Hi MeMills, I’m sorry you’re having trouble with this. First, let’s double-check a few simple things that can cause issues like this. 1. Check the slug name for typos This is one of the most common sources of issues in cases like this. Go to the Testimonial Groups submenu item, and make sure what you’re entering in the group attribute is exactly what’s listed under that group’s slug column. 2. Check the shortcode for typos Go through and double-check that all the attribute names are spelled right, especially the “group” attribute name. If there’s a typo in the attribute name, like “groups” instead of “group”, then the plugin will ignore it and use the default: all groups. 3. Use Text View to look for “hidden” html code If the shortcode is in a page’s content, this one can sneak up on you. Sometimes, if you’re editing a page in the Visual editor extra <span> tags or other html code can be accidentally inserted in your shortcodes without your noticing. To check for this, switch to the Text view using the Text tab on your page editor, and check the shortcode to make sure it still looks the same. 4. Check the Display Testimonial Group option in the widget If you’re using the plugin’s widget, double-check that you selected the group in the Display Testimonial Group option, and that it’s not still set to the default All Groups setting. If you’ve checked all of these, and they look fine, then we’ll need to get more information: How are you using the plugin, exactly: Widget, shortcode, customizing a template, etc.? Can you copy the exact shortcode (or other code) you used? Some of the surrounding code may be useful for context. Have you tried turning off all of the other plugins to rule out a plugin conflict? What theme are you using? Have you tried switching to a different theme to rule out a conflict there?
Hi MeMills, I’m sorry you’re having trouble with this. First, let’s double-check a few simple things that can cause issues like this. 1. Check the slug name for typos This is one of the most common sources of issues in cases like this. Go to the Testimonial Groups submenu item, and make sure what you’re entering in the group attribute is exactly what’s listed under that group’s slug column. 2. Check the shortcode for typos Go through and double-check that all the attribute names are spelled right, especially the “group” attribute name. If there’s a typo in the attribute name, like “groups” instead of “group”, then the plugin will ignore it and use the default: all groups. 3. Use Text View to look for “hidden” html code If the shortcode is in a page’s content, this one can sneak up on you. Sometimes, if you’re editing a page in the Visual editor extra <span> tags or other html code can be accidentally inserted in your shortcodes without your noticing. To check for this, switch to the Text view using the Text tab on your page editor, and check the shortcode to make sure it still looks the same. 4. Check the Display Testimonial Group option in the widget If you’re using the plugin’s widget, double-check that you selected the group in the Display Testimonial Group option, and that it’s not still set to the default All Groups setting. If you’ve checked all of these, and they look fine, then we’ll need to get more information: How are you using the plugin, exactly: Widget, shortcode, customizing a template, etc.? Can you copy the exact shortcode (or other code) you used? Some of the surrounding code may be useful for context. Have you tried turning off all of the other plugins to rule out a plugin conflict? What theme are you using? Have you tried switching to a different theme to rule out a conflict there?