WPIntell

Source evidence

Great Potential, Awful Support for Developers

Chatbot with IBM watsonx Assistant · review · 2018-06-21T12:05:00+00:00

Chatbot with IBM watsonx Assistant plugin evidence original source source API
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Conversation

review · 1 stars
bbhunt1990 unresolved
When I first read about the Watson Assistant Conversation plugin, I was impressed with what I saw. Generally speaking, the Watson has a lot of potential. Unfortunately, that potential seems severely limited by the actual support that IBM and Cognitive Class offer for the Watson plugin. I have a support thread on this page that has received no response in 7 days. I have finished building my chatbot, but am having a “minor” deployment issue (minor in terms of scale, but significant in terms of user experience issue on the deployment side ). I haven’t even received a “we are looking into this” response, despite two follow up messages from myself. Long story short, I am impressed by the potential, but the poor support is forcing me to explore competitors’ options for a chatbot. Hello bbhunt, We are very sorry for the inconvenience. We are working on your issue to have a fix ready soon and we will improve our processes to prevent delays in responding to future support threads.

Comments

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cognitiveclass 2018-06-26T20:59:00+00:00

Hello bbhunt, We are very sorry for the inconvenience. We are working on your issue to have a fix ready soon and we will improve our processes to prevent delays in responding to future support threads.