Source evidence

Gallery doesn’t work anymore

YITH WooCommerce Product Gallery & Image Zoom · support · 2023-08-31T13:32:00+00:00

YITH WooCommerce Product Gallery & Image Zoom plugin evidence original source source API

complaintsentiment

highseverity

1.0relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

6 / 23 rows with source links

26.1% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

17 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

simonbequiet unresolved

Hello, We’ve got a bug on our website https://whosthatdog.be/ As you can see on this product page for example, the gallery is broken, we can’t swipe on the images anymore. The whole website is up to date. Would you be able to help us, please ? Thanks. The page I need help with: [ log in to see the link] Hello there, we hope you’re doing well! I just tested the functionality of the plugin in my installation and it works correctly. I recommend you perform the following tests to see if there may be any conflicts with your theme/plugins: Switch to a default WordPress theme like 2023. Leave only WooCommerce assets and our plugin. Activate your plugins in batches until you find the one that generates the conflict. If you don’t want to run these tests on your live site, you can easily create a test site with the free WP Staging plugin. Let us know any news, please. Best regards. Hello Juan, Switching to the default theme doesn’t fix the issue. The conflict seems to be with WooCommerce Product Add-ons . As soon as I enable it, the gallery breaks. Let me know if you need anything else. Best regards, Simon Hello Simon, Unfortunately, our plugin does not have integration with that plugin, so you can check with their support if there is any possibility to remove the file/code that generates the conflict with ours. Let us know any news. Best regards.

Commercial Context

Opportunity

agency visual QA and update safety

Slider visual QA and update safety for preventing client-site regressions before updates or edits go live

Buyer: site builders and agencies

Wedge: detect slider layout regressions, widget breakage, and client-visible update issues

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Gallery doesn’t work anymore: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence quote: Gallery doesn’t work anymore Hello, We’ve got a bug on our website https://whosthatdog.be/ As you can see on this product page for example, the gallery is broken, we can’t swipe on the images anymore.

Affected feature: form

bugs compatibility missing feature support

Plugin

API

YITH WooCommerce Product Gallery & Image Zoom

20.0K active installs · 3.1M downloads · rating 72.0

carousel magnifier slider woocommerce zoom

Comments

3 shown

Juan Coronel 2023-09-01T15:02:00+00:00

Hello there, we hope you’re doing well! I just tested the functionality of the plugin in my installation and it works correctly. I recommend you perform the following tests to see if there may be any conflicts with your theme/plugins: Switch to a default WordPress theme like 2023. Leave only WooCommerce assets and our plugin. Activate your plugins in batches until you find the one that generates the conflict. If you don’t want to run these tests on your live site, you can easily create a test site with the free WP Staging plugin. Let us know any news, please. Best regards.

simonbequiet 2023-09-04T12:55:00+00:00

Hello Juan, Switching to the default theme doesn’t fix the issue. The conflict seems to be with WooCommerce Product Add-ons . As soon as I enable it, the gallery breaks. Let me know if you need anything else. Best regards, Simon

Juan Coronel 2023-09-05T15:15:00+00:00

Hello Simon, Unfortunately, our plugin does not have integration with that plugin, so you can check with their support if there is any possibility to remove the file/code that generates the conflict with ours. Let us know any news. Best regards.