Conversation
supportHi there I wanted to know if i can use this plugin for the frontend users after they’re logged in and allow them to write product description based on their given info. Thanks
Hi @eddievet , Yes, you can do that. To access GetGenie AI templates, you have to set the user role as Shop Manager, Author, Editor, etc [ screenshot ]. Regards
Hi. I have tried to use your plugin but it produced an error. I have already sent a reply to your email. If not.. https://ibb.co/3dZFkwg Please let me know how to solve it. Thanks
Hi @eddievet , Could you please share a screencast of how you reproduce the issue? Please make sure that there is no internal conflict on your end. – Temporarily deactivate all your plugins except for GetGenie AI and see if the issue persists. – Reactivate the plugins one by one to identify if any of them are causing conflicts. In this way, you will be able to detect which one causes the problem. Let me know your update after applying the above steps, please. I’m not sure which email you’re talking about. But you can reach out to support forum from plugin details page > Need a Support link. Best Regards Arif
I will do what you have suggested and will keep you updated. Before doing it i have another questions i wanted ask. Does the plugin display a button above the description window (red squared) as pointed in this image? https://ibb.co/rwty9Bt This reply was modified 2 years ago by EddieG .
Hi @eddievet , Thanks for sharing the screenshot. It seems there might be some confusion regarding the description box you’re referring to. Could you please clarify whether you’re using the classic editor or a different editor? Yes, you should get a GetGenie button on the description box [ screenshot ]. Please follow the above steps and check that there is no internal conflict on your end. Regards Arif
Hello Arif I am using TinyMCE editor from WordPress
Hi @eddievet , Have you tried after deactivating other plugins? Please share a screencast of the issue. Providing specific steps to reproduce the issue would be greatly appreciated. Moreover, you can reach out to support forum from plugin details page > Need a Support link. Best Regards Arif
Hi @eddievet , Sorry for any confusion. You can just tell us the issue here, and we’ll help sort it out right away. Before we dive in, have you tried turning off other plugins to see if that fixes things? Could you also show us what’s happening with a screencast? And if you can explain how to reproduce the issue step by step, that would be really helpful. Best Regards, Arif
Hello @eddievet , I hope you’re doing fine. We haven’t received any update from you till the last response and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved. If you need further assistance, never hesitate to create a new thread. We are always here to assist you. Best Regards, Moin
Hi @eddievet , Yes, you can do that. To access GetGenie AI templates, you have to set the user role as Shop Manager, Author, Editor, etc [ screenshot ]. Regards
Hi. I have tried to use your plugin but it produced an error. I have already sent a reply to your email. If not.. https://ibb.co/3dZFkwg Please let me know how to solve it. Thanks
Hi @eddievet , Could you please share a screencast of how you reproduce the issue? Please make sure that there is no internal conflict on your end. – Temporarily deactivate all your plugins except for GetGenie AI and see if the issue persists. – Reactivate the plugins one by one to identify if any of them are causing conflicts. In this way, you will be able to detect which one causes the problem. Let me know your update after applying the above steps, please. I’m not sure which email you’re talking about. But you can reach out to support forum from plugin details page > Need a Support link. Best Regards Arif
I will do what you have suggested and will keep you updated. Before doing it i have another questions i wanted ask. Does the plugin display a button above the description window (red squared) as pointed in this image? https://ibb.co/rwty9Bt This reply was modified 2 years ago by EddieG .
Hi @eddievet , Thanks for sharing the screenshot. It seems there might be some confusion regarding the description box you’re referring to. Could you please clarify whether you’re using the classic editor or a different editor? Yes, you should get a GetGenie button on the description box [ screenshot ]. Please follow the above steps and check that there is no internal conflict on your end. Regards Arif
Hello Arif I am using TinyMCE editor from WordPress
Hi @eddievet , Have you tried after deactivating other plugins? Please share a screencast of the issue. Providing specific steps to reproduce the issue would be greatly appreciated. Moreover, you can reach out to support forum from plugin details page > Need a Support link. Best Regards Arif
Hi @eddievet , Sorry for any confusion. You can just tell us the issue here, and we’ll help sort it out right away. Before we dive in, have you tried turning off other plugins to see if that fixes things? Could you also show us what’s happening with a screencast? And if you can explain how to reproduce the issue step by step, that would be really helpful. Best Regards, Arif
Hello @eddievet , I hope you’re doing fine. We haven’t received any update from you till the last response and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved. If you need further assistance, never hesitate to create a new thread. We are always here to assist you. Best Regards, Moin