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supportThe latest version freezes on DeliveryStatusFields.php when unzipping the file and also uploading via FTP, making it impossible to upload the entire bloated plugin without any issues. Are you going to have a fix soon for all the issues or should I just remove it entirely? Do you have another solution without using this plugin?
Hi @drewdrewchristophercom , thank you for reaching out! Can you share a screenshot of the page where you are seeing the issue, as well as list of the plugins your site is using (you can find it by navigating to Tools > Site Health > Info)? Kind regards, Marija
Hi @drewdrewchristophercom – just wanted to follow up and check if you are still experiencing this issue? If so, please share the following: A screenshot of the page where you are seeing the issue A list of the plugins your site is using (you can find it by navigating to Tools > Site Health > Info). Kind regards, Marija
This is the only plugin I’m unable to unzip and upload via SFTP without freezing/issues. I was able to upload the zip file and activate it. Can you try and unzi;p the file on your desktop and see if it freezes at 65%?
Hi @drewdrewchristophercom , Can you try installing the plugin through your site’s Plugin page (either by uploading the zip or searching for it)? Kind regards, Marija
Hello, I did that, and it works. However, why is this the only plugin that freezes up at 65% when trying to unzip or upload it?
Hi @drewdrewchristophercom This is the recommended flow for installing new plugins (by upload or search). The FTP issue could be caused by a number of factors such as firewall settings, a connection timeout, etc. Please let us know if there’s anything else we can assist you with. Kind regards, Marija
Hi @drewdrewchristophercom , Since we haven’t heard back from you, we will be marking this issue as resolved. Feel free to reach out again if you need any further assistance. Kind regards, Marija
Hi @drewdrewchristophercom , thank you for reaching out! Can you share a screenshot of the page where you are seeing the issue, as well as list of the plugins your site is using (you can find it by navigating to Tools > Site Health > Info)? Kind regards, Marija
Hi @drewdrewchristophercom – just wanted to follow up and check if you are still experiencing this issue? If so, please share the following: A screenshot of the page where you are seeing the issue A list of the plugins your site is using (you can find it by navigating to Tools > Site Health > Info). Kind regards, Marija
This is the only plugin I’m unable to unzip and upload via SFTP without freezing/issues. I was able to upload the zip file and activate it. Can you try and unzi;p the file on your desktop and see if it freezes at 65%?
Hi @drewdrewchristophercom , Can you try installing the plugin through your site’s Plugin page (either by uploading the zip or searching for it)? Kind regards, Marija
Hello, I did that, and it works. However, why is this the only plugin that freezes up at 65% when trying to unzip or upload it?
Hi @drewdrewchristophercom This is the recommended flow for installing new plugins (by upload or search). The FTP issue could be caused by a number of factors such as firewall settings, a connection timeout, etc. Please let us know if there’s anything else we can assist you with. Kind regards, Marija
Hi @drewdrewchristophercom , Since we haven’t heard back from you, we will be marking this issue as resolved. Feel free to reach out again if you need any further assistance. Kind regards, Marija