Source evidence

Forms update a mess

Jetpack – WP Security, Backup, Speed, & Growth · review · 2026-03-05T12:55:00+00:00

Jetpack – WP Security, Backup, Speed, & Growth plugin evidence original source source API

complaintsentiment

highseverity

0.97relevance

1replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

6 / 32 rows with source links

18.8% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

26 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

review

IainPurdie unresolved

Yet another update nobody asked for, and this one breaks a load of filters and our workflow, with zero notice and no way to roll back. We don’t want / need “pretty” emails with repetitive header text being fired into out inbox, we want the ones we’ve had for last last few years. Currently we are now having to manually go through all of our emailed forms manually. Time to (finally) ditch JetPack. Hi @iainpurdie , We hear you, and we completely understand how upsetting it is when an update changes workflows you’ve relied on for years. It’s frustrating to deal with broken filters and extra manual work, and we truly appreciate you sharing your experience. While we can’t guarantee a way to restore things exactly as they were, your feedback is very important and will be shared with our team to help guide future updates. You can contact us directly if you want to dig on it further with us. Thank you for taking the time to let us know how this affected your workflow; your voice really matters to us.

Commercial Context

Opportunity

trust and abuse-prevention operations

Security abuse-prevention assurance for keeping sites trusted, protected, and recoverable

Buyer: site owners, agencies, and maintenance teams

Wedge: test security lockouts, bot/spam defenses, risky access changes, and incident alerts

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Forms update a mess: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence quote: We don’t want / need “pretty” emails with repetitive header text being fired into out inbox, we want the ones we’ve had for last last few years.

Affected feature: email

bugs missing feature support migration

Plugin

API

Jetpack – WP Security, Backup, Speed, & Growth

3.0M active installs · 495.6M downloads · rating 76.0

backup malware performance scan security

Comments

1 shown

Stef (a11n) 2026-03-05T15:02:00+00:00

Hi @iainpurdie , We hear you, and we completely understand how upsetting it is when an update changes workflows you’ve relied on for years. It’s frustrating to deal with broken filters and extra manual work, and we truly appreciate you sharing your experience. While we can’t guarantee a way to restore things exactly as they were, your feedback is very important and will be shared with our team to help guide future updates. You can contact us directly if you want to dig on it further with us. Thank you for taking the time to let us know how this affected your workflow; your voice really matters to us.