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supportI posted this to reddit and the owner of FooGallery recommended I post here. The problem did not start directly after an update, though it did start sooner after I added a page, though I’ve ben adding page a lot lately. The FooGalleries on my website have all stopped showing their thumbnail preview images. They just show grey boxes instead. They still link to a lightbox that shows the photos as normal, but the masonry stack has stopped previewing thumbnails. I have a Foogallery on basically every page on my site. I use Safari and my MacOS is up to date. The page I need help with: [ log in to see the link]
Hi @gabrielcropley I cannot access your page to debug the issue – it’s probably because there is no HTTPS certificate, so my browser will not load it. And that probably has something to do with it, but hard to be sure without having access. Open chrome developer tools on your site and check the console for any errors. There are probably errors for mixed-mode assets when it is trying to load the thumbnails. If you could paste those here, that would help. But my suggestion is for you to install a HTTPS certificate on your site – most hosts provide this service for free
Hi Brad, Thanks so much for you help on this. This is slightly beyond me but I’m trying to keep up. I logged onto bluehost and went to SSL manager and if I’m reading it properly I currently have installed the ‘Let’s Encrypt’ certificate. I do see the ‘Add SSL’ option so I’m guessing I have the option of installing a different one? Please advise..
no probs @gabrielcropley , You probably do not need to install a different SSL certificate. If Bluehost says the Let’s Encrypt certificate is installed, the next thing to check is whether the site is actually using HTTPS everywhere. Please try these steps: In Bluehost, confirm the Let’s Encrypt SSL certificate is active for your domain. Enable any “Force HTTPS” or “HTTPS redirect” option Bluehost provides. In WordPress, go to Settings > General and make sure both: WordPress Address (URL) Site Address (URL) start with https:// and not http:// Clear any Bluehost/site cache, caching plugin cache, and your browser cache. Reload the gallery page and check whether the thumbnails appear. If the thumbnails still show as grey boxes, please open the page in Chrome, right-click the page, choose Inspect, then open the Console tab. If you see any red errors there, especially errors mentioning “mixed content”, “blocked”, or image URLs using http:// , please copy and paste those errors here. Do not post any Bluehost login details or private credentials here.
Hi, So, the problem seems to be fixed. I first off clear the cache ’cause that was the least complicated thing. It didn’t immediately fix it, but about 30mins later it was good. I also tried to just insert the ‘s’ into my site address in WordPress settings and got a serious error message that said something like ‘rejected!’, seriously with an exclamation mark, however NOW days later it seems like to ‘s’ stuck ’cause there it is. It’s interesting learning all this, but really I just want a a simple portfolio website that works.. Anyway, the foogallery issue seems fixed, but I’d be grateful if you could let me if I fully and successfully have an installed https certificate. Thanks again.
It looks like your website is not available, when I visit, so I suggest you contact your website hosting support and ask them for assistance.
Hi @gabrielcropley I cannot access your page to debug the issue – it’s probably because there is no HTTPS certificate, so my browser will not load it. And that probably has something to do with it, but hard to be sure without having access. Open chrome developer tools on your site and check the console for any errors. There are probably errors for mixed-mode assets when it is trying to load the thumbnails. If you could paste those here, that would help. But my suggestion is for you to install a HTTPS certificate on your site – most hosts provide this service for free
Hi Brad, Thanks so much for you help on this. This is slightly beyond me but I’m trying to keep up. I logged onto bluehost and went to SSL manager and if I’m reading it properly I currently have installed the ‘Let’s Encrypt’ certificate. I do see the ‘Add SSL’ option so I’m guessing I have the option of installing a different one? Please advise..
no probs @gabrielcropley , You probably do not need to install a different SSL certificate. If Bluehost says the Let’s Encrypt certificate is installed, the next thing to check is whether the site is actually using HTTPS everywhere. Please try these steps: In Bluehost, confirm the Let’s Encrypt SSL certificate is active for your domain. Enable any “Force HTTPS” or “HTTPS redirect” option Bluehost provides. In WordPress, go to Settings > General and make sure both: WordPress Address (URL) Site Address (URL) start with https:// and not http:// Clear any Bluehost/site cache, caching plugin cache, and your browser cache. Reload the gallery page and check whether the thumbnails appear. If the thumbnails still show as grey boxes, please open the page in Chrome, right-click the page, choose Inspect, then open the Console tab. If you see any red errors there, especially errors mentioning “mixed content”, “blocked”, or image URLs using http:// , please copy and paste those errors here. Do not post any Bluehost login details or private credentials here.
Hi, So, the problem seems to be fixed. I first off clear the cache ’cause that was the least complicated thing. It didn’t immediately fix it, but about 30mins later it was good. I also tried to just insert the ‘s’ into my site address in WordPress settings and got a serious error message that said something like ‘rejected!’, seriously with an exclamation mark, however NOW days later it seems like to ‘s’ stuck ’cause there it is. It’s interesting learning all this, but really I just want a a simple portfolio website that works.. Anyway, the foogallery issue seems fixed, but I’d be grateful if you could let me if I fully and successfully have an installed https certificate. Thanks again.
It looks like your website is not available, when I visit, so I suggest you contact your website hosting support and ask them for assistance.