Conversation
supportI’ve set up my Woocommerce shop and have a successful integration set up with Inkthreadable. Someone from Inkthreadable has checked my weight based shipping set up in the admin area and has confirmed that everything is correct, i.e. zones, min and max weights, all weights in grams. When I test buying a product, there is only one shipping option available “weight based shipping £6”, this goes up to £8.40 for two products and beyond, so it adds the weight ok but the costs are wrong. I don’t have £6 or £8.40 set up anywhere. It’s like a flat rate is overriding the weight settings. I’ve set up Royal Mail tracked 24 and Royal Mail tracked 48 (as guided by Inkthreadable) and these options do not appear. The debug mode is on but again, nothing shows up on the cart page saying what’s gone wrong or what shipping is available. Inkthreadable has investigated and they can’t find a solution and a happiness engineer from WooCommerce has mentioned what to check, which I have done and it’s still not working. WooCommerce said to contact support of Weight Based Shipping for WooCommerce, so here I am contacting you. Can you please shed any light?
Most of the issues are related to the shipping configuration. So, it is worth double-checking it first. To check if a shipping zone you expect to be activated is actually activated, add the built-in Flat Rate shipping method with an easy-to-identify title. If it comes up on checkout, the zone is activated. To check if a WBS shipping method is activated, add an empty shipping rule with a clearly identifiable title. If you see it on checkout, the method is activated. If still no clues at this point, it is time to check if there is a conflict. Temporarily deactivate all other plugins and switch to the default theme. Then, restore things one at a time until the issue is back. Now you know the culprit. Enable the WooCommerce shipping debug mode during testing to turn off the shipping cache. If that does not help, could you gather the following details: https://wordpress.org/support/topic/before-posting-gather-the-following-details-2/ ?
Most of the issues are related to the shipping configuration. So, it is worth double-checking it first. To check if a shipping zone you expect to be activated is actually activated, add the built-in Flat Rate shipping method with an easy-to-identify title. If it comes up on checkout, the zone is activated. To check if a WBS shipping method is activated, add an empty shipping rule with a clearly identifiable title. If you see it on checkout, the method is activated. If still no clues at this point, it is time to check if there is a conflict. Temporarily deactivate all other plugins and switch to the default theme. Then, restore things one at a time until the issue is back. Now you know the culprit. Enable the WooCommerce shipping debug mode during testing to turn off the shipping cache. If that does not help, could you gather the following details: https://wordpress.org/support/topic/before-posting-gather-the-following-details-2/ ?