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supportMy First woocommerce Shop. But I am very good with IT. All VATs show correctly to customers and in invoices, also the tax rates for EU customers. OSS registered and having the corresponding setting. But the One Stop Stop plugin does not list any taxes whatsoever. Complete fail in my case. Not much to configure from my side anyway.
Hi there, are you using the new HPOS feature (storing Woo orders in a separate table) or did you switch to the new feature lately? You might want to place the following snippet to enable extended logging: add_filter( 'oss_woocommerce_enable_extended_logging', '__return_true' ); e.g. to a snippet-plugin or to your theme’s functions.php. After that, generate a new report and see the logs generated under WooCommerce > Status > Logs after the report has finished. Best, Dennis
snippet done. Report generated but won’t post in public. Logs seen. Only daily woo payment and generator entries since I went live.
Logs seen. Could you explain that a little further? Did you regenerate/restart the OSS report after placing the snippet? There should at least be some hints in the logfile (one-stop-shop-woocommerce) regarding the start and stop of a report, e.g.: Starting new queue … Are you sure the snippet is placed correctly? If in doubt, please define WP_DEBUG as true within your wp-config.php – that will result in the extended log to be enabled as well. What about the HPOS feature? Best, Dennis
It wasn’t clear to make a report in OSS and not a System Status report. I think I mixed it up. Strangely the report now shows taxes. But it seems wrong. Only one country’s tax is shown and tax amount doesn’t correspond to what I have in invoices and what Woocommerce-Analytics show me: What I see: I couldn’t see any VAT rates displayed in orders although VAT was charged for EU customers. I charge full gross price for everyone. Since they were home country in EU they wouldn’t show up in OSS report anyway. But around 24hrs ago I replaced tax rates with OSS rates and used the “gross for EU and other customers” (while I already had gross prices and used a snipped to keep gross price for non-EU customeers). And it seems from then on orders show the VAT rate in the orders. So OSS report is actually correct only capturing non home country VAT sales in the EU. I wonder which overview shows me all orders with taxes. I either get a combined overview in analytics-orders for every day or single orders but no taxes shown in overview with Woocommerce-Orders.
Hi there, I couldn’t see any VAT rates displayed in orders although VAT was charged for EU customers. That doesn’t sound good. If there is not VAT shown within the order data, there is no VAT being calculated (even though prices may seem correct). Orders that do not contain taxes will be skipped by the report. Do I get you right that for new orders (which contain taxes now) the report works just fine? I wonder which overview shows me all orders with taxes. Why would you want that anyway? As a control option? As far as I know Woo does not have a custom column for that purpose – you’d need to register your own custom column to show the order tax total within the order table view. Best, Dennis
To clarify: VAT as a text and VAT amount was shown but not a VAT rate. As those orders were with local taxes they wouldn’t have shown up in OSS report anyway. so I can’t tell if they were recognized correctly or just ignored. Same result. But yes, it seems since resetting the tax rates in the OSS menu the tax RATES show correctly. Strange because all tax rates had been correct. Maybe OSS just didn’t recognize. my first invoices showed e.g. “VAT 14,92 EUR” instead of “19% VAT 14,92 EUR” I found menu Analytic-Taxes to make a report on local country’s taxes as OSS is only for any other EU country. I still have to report local taxes to Mr. Taxman 😉
Ok, glad to hear. The issue with missing tax rates (percentages) might be an issue related to a bug in Woo Core which we’ve already reported quite some time ago. Good luck with your taxes 🙂 Best, Dennis
Hi there, are you using the new HPOS feature (storing Woo orders in a separate table) or did you switch to the new feature lately? You might want to place the following snippet to enable extended logging: add_filter( 'oss_woocommerce_enable_extended_logging', '__return_true' ); e.g. to a snippet-plugin or to your theme’s functions.php. After that, generate a new report and see the logs generated under WooCommerce > Status > Logs after the report has finished. Best, Dennis
snippet done. Report generated but won’t post in public. Logs seen. Only daily woo payment and generator entries since I went live.
Logs seen. Could you explain that a little further? Did you regenerate/restart the OSS report after placing the snippet? There should at least be some hints in the logfile (one-stop-shop-woocommerce) regarding the start and stop of a report, e.g.: Starting new queue … Are you sure the snippet is placed correctly? If in doubt, please define WP_DEBUG as true within your wp-config.php – that will result in the extended log to be enabled as well. What about the HPOS feature? Best, Dennis
It wasn’t clear to make a report in OSS and not a System Status report. I think I mixed it up. Strangely the report now shows taxes. But it seems wrong. Only one country’s tax is shown and tax amount doesn’t correspond to what I have in invoices and what Woocommerce-Analytics show me: What I see: I couldn’t see any VAT rates displayed in orders although VAT was charged for EU customers. I charge full gross price for everyone. Since they were home country in EU they wouldn’t show up in OSS report anyway. But around 24hrs ago I replaced tax rates with OSS rates and used the “gross for EU and other customers” (while I already had gross prices and used a snipped to keep gross price for non-EU customeers). And it seems from then on orders show the VAT rate in the orders. So OSS report is actually correct only capturing non home country VAT sales in the EU. I wonder which overview shows me all orders with taxes. I either get a combined overview in analytics-orders for every day or single orders but no taxes shown in overview with Woocommerce-Orders.
Hi there, I couldn’t see any VAT rates displayed in orders although VAT was charged for EU customers. That doesn’t sound good. If there is not VAT shown within the order data, there is no VAT being calculated (even though prices may seem correct). Orders that do not contain taxes will be skipped by the report. Do I get you right that for new orders (which contain taxes now) the report works just fine? I wonder which overview shows me all orders with taxes. Why would you want that anyway? As a control option? As far as I know Woo does not have a custom column for that purpose – you’d need to register your own custom column to show the order tax total within the order table view. Best, Dennis
To clarify: VAT as a text and VAT amount was shown but not a VAT rate. As those orders were with local taxes they wouldn’t have shown up in OSS report anyway. so I can’t tell if they were recognized correctly or just ignored. Same result. But yes, it seems since resetting the tax rates in the OSS menu the tax RATES show correctly. Strange because all tax rates had been correct. Maybe OSS just didn’t recognize. my first invoices showed e.g. “VAT 14,92 EUR” instead of “19% VAT 14,92 EUR” I found menu Analytic-Taxes to make a report on local country’s taxes as OSS is only for any other EU country. I still have to report local taxes to Mr. Taxman 😉
Ok, glad to hear. The issue with missing tax rates (percentages) might be an issue related to a bug in Woo Core which we’ve already reported quite some time ago. Good luck with your taxes 🙂 Best, Dennis