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Source evidence

File Link Missing

Easy Upload Files During Checkout · support · 2020-09-20T15:47:00+00:00

Easy Upload Files During Checkout plugin evidence original source source API
mixedsentiment
mediumseverity
0.78relevance
7replies
Evidence linked to opportunitycommercial context

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Conversation

support
andycannan resolved
The customer has uploaded a file with their order but when you click on it it says the page doesn’t exist? Why is this? @andycannan what link you get when you hover on attached file? Site url followed by /wp-admin/wp-content/uploads/2020/09/FILENAME where filename is the name of the file I am facing the same problem!! The plugin has been working great for months and now it just stopped. When I click on the uploaded file it goes to a 404 page. Before it used to take me to the file – not anymore! Update: I am able to retreive the customer uploaded files by going into cPanel > File Manager and downloading from there. Not ideal, but at least there is a work around! This reply was modified 5 years, 8 months ago by MorphMan . This reply was modified 5 years, 8 months ago by MorphMan . @andycannan & @morphman paste your complete URL in browser then remove /wp-admin and try if file is opens. We have to test that what is the reason? This is not same for all, the user who has different home URL from site URL might be facing this situation. @ibulbworksupport Yes, that works! Thank you all of you for pointing out this issue. Please try the latest version and confirm if it is working as expected? @fahadmahmood Yes working now! thanks

Comments

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ibulbworksupport 2020-09-20T17:50:00+00:00

@andycannan what link you get when you hover on attached file?

andycannan 2020-09-20T18:16:00+00:00

Site url followed by /wp-admin/wp-content/uploads/2020/09/FILENAME where filename is the name of the file

MorphMan 2020-09-21T05:07:00+00:00

I am facing the same problem!! The plugin has been working great for months and now it just stopped. When I click on the uploaded file it goes to a 404 page. Before it used to take me to the file – not anymore! Update: I am able to retreive the customer uploaded files by going into cPanel > File Manager and downloading from there. Not ideal, but at least there is a work around! This reply was modified 5 years, 8 months ago by MorphMan . This reply was modified 5 years, 8 months ago by MorphMan .

ibulbworksupport 2020-09-21T05:26:00+00:00

@andycannan & @morphman paste your complete URL in browser then remove /wp-admin and try if file is opens. We have to test that what is the reason? This is not same for all, the user who has different home URL from site URL might be facing this situation.

MorphMan 2020-09-21T05:42:00+00:00

@ibulbworksupport Yes, that works!

Fahad Mahmood 2020-09-21T06:35:00+00:00

Thank you all of you for pointing out this issue. Please try the latest version and confirm if it is working as expected?

MorphMan 2020-09-22T05:18:00+00:00

@fahadmahmood Yes working now! thanks