WPIntell

Source evidence

fatal error since WP 5.2, no answer

Ocean Extra · review · 2021-09-24T08:04:00+00:00

Ocean Extra plugin evidence original source source API
complaintsentiment
highseverity
0.91relevance
1replies
Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

5 / 18 rows with source links

27.8% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

13 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

review · 1 stars
lairial unresolved
it’s now 2 (3?) weeks there is a fatal error. Since WP 5.2 update. No answer by the support. I bought all ocean addons, i regret. Any solution ? Thanks Hello @lairial , Sorry to hear you’ve been experiencing problems. The current version of WordPress is 5.8.1 and there are no issues with Ocean Extra, although it’s recommended that you use WordPress version 5.3+. Of course, that doesn’t mean there are no specific issues on your website, especially if you haven’t been updating for a while. We also don’t have any backlogged tickets, which means that we either did not receive your ticket or you didn’t receive a reply. Unfortunately, under the WordPress forum rules we’re unable to provide you with support here, but you can send a new ticket or use any other way described here to reach us: https://docs.oceanwp.org/article/762-how-can-i-get-support Hope this helps

Comments

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Marko OceanWP 2021-09-27T17:56:00+00:00

Hello @lairial , Sorry to hear you’ve been experiencing problems. The current version of WordPress is 5.8.1 and there are no issues with Ocean Extra, although it’s recommended that you use WordPress version 5.3+. Of course, that doesn’t mean there are no specific issues on your website, especially if you haven’t been updating for a while. We also don’t have any backlogged tickets, which means that we either did not receive your ticket or you didn’t receive a reply. Unfortunately, under the WordPress forum rules we’re unable to provide you with support here, but you can send a new ticket or use any other way described here to reach us: https://docs.oceanwp.org/article/762-how-can-i-get-support Hope this helps