Source evidence

fatal error

Nifty Desk – Ultimate Support Desk Plugin · support · 2016-11-28T23:20:00+00:00

Nifty Desk – Ultimate Support Desk Plugin plugin evidence original source source API

mixedsentiment

highseverity

0.88relevance

8replies

Evidence linked to opportunitycommercial context

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Open evidence

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5 / 25 rows with source links

20.0% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

20 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

lkiev resolved

Parse error: syntax error, unexpected ‘[‘ in /home/sites/site45957/subdomains/fr/wp-content/plugins/nifty-desk/modules/views.php on line 478 when activering the plugin it throws this error. is there an easy fic for this? really looking forward to the working plugin! so curious!!! Hi @lkiev Thanks for getting in touch! I’m going to release an update shortly to rectify this. Please let me know if there’s anything else I can assist you with, or if you have any feedback related to the plugin – I’d really appreciate it. Hi jarryd! Thank you for the answer, sadly i have not been able to activate the plugin anywhere yet. It throws me the error… 🙂 Is there any way you could send me a small edit to rectify the issue? thx ! Best regards! Hi @lkiev My apologies for the delay. I ran into a few issues committing the update on my side. Please update to Version 1.01 and let me know if this helps? Hi jarryd! the update is much appreciated but did not fix the fatal error. Parse error: syntax error, unexpected ‘[‘ in /home/sites/site45957/subdomains/fr2/wp-content/plugins/nifty-desk/modules/views.php on line 480 i deactivated all other plugins to make sure. but no… please try again!! 🙂 thanks!!!!! Hi @lkiev I’ve had a bit of a hard time trying to replicate on this my side – I apologize for this. What sort of hosting environment do you currently have running? What version of PHP is currently being sued? I apologize for the inconvenience caused by this. Hi Jarryd! Thank you for your reply. PHP Version 5.3.28 is used by the hosting company. Possibly i can ask them to upgrade it. could i the that I read on a forum that object[] is not for php 5.3, but for 5.4 or later? regards! Hi @lkiev I’m busy working on getting my local environment onto your current version of PHP to try replicate this and then fix it. I’ll have an update ready for this today. Sorry for the delay. Hi @lkiev It’s taking a little longer than expected to replicate the issue on our side. In the mean time, would it be possible for you to update to PHP 5.4 or later and see if this helps? I apologize for the inconvenience caused by this.

Commercial Context

Opportunity

support triage and conversation operations

Support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage support questions, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: fatal error: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence quote: fatal error Parse error: syntax error, unexpected ‘[‘ in /home/sites/site45957/subdomains/fr/wp-content/plugins/nifty-desk/modules/views.php on line 478 when activering the plugin it throws this error.

Affected feature: bugs

bugs compatibility support easy

Plugin

API

Nifty Desk – Ultimate Support Desk Plugin

10 active installs · 3.0K downloads · rating 100.0

support support plugin support ticket support tickets ticket plugin

Comments

8 shown

Jarryd Long 2016-11-29T06:04:00+00:00

Hi @lkiev Thanks for getting in touch! I’m going to release an update shortly to rectify this. Please let me know if there’s anything else I can assist you with, or if you have any feedback related to the plugin – I’d really appreciate it.

lkiev 2016-11-30T16:44:00+00:00

Hi jarryd! Thank you for the answer, sadly i have not been able to activate the plugin anywhere yet. It throws me the error… 🙂 Is there any way you could send me a small edit to rectify the issue? thx ! Best regards!

Jarryd Long 2016-12-05T12:33:00+00:00

Hi @lkiev My apologies for the delay. I ran into a few issues committing the update on my side. Please update to Version 1.01 and let me know if this helps?

lkiev 2016-12-05T12:57:00+00:00

Hi jarryd! the update is much appreciated but did not fix the fatal error. Parse error: syntax error, unexpected ‘[‘ in /home/sites/site45957/subdomains/fr2/wp-content/plugins/nifty-desk/modules/views.php on line 480 i deactivated all other plugins to make sure. but no… please try again!! 🙂 thanks!!!!!

Jarryd Long 2016-12-06T07:09:00+00:00

Hi @lkiev I’ve had a bit of a hard time trying to replicate on this my side – I apologize for this. What sort of hosting environment do you currently have running? What version of PHP is currently being sued? I apologize for the inconvenience caused by this.

lkiev 2016-12-06T08:06:00+00:00

Hi Jarryd! Thank you for your reply. PHP Version 5.3.28 is used by the hosting company. Possibly i can ask them to upgrade it. could i the that I read on a forum that object[] is not for php 5.3, but for 5.4 or later? regards!

Jarryd Long 2016-12-07T05:04:00+00:00

Hi @lkiev I’m busy working on getting my local environment onto your current version of PHP to try replicate this and then fix it. I’ll have an update ready for this today. Sorry for the delay.

Jarryd Long 2016-12-12T07:16:00+00:00

Hi @lkiev It’s taking a little longer than expected to replicate the issue on our side. In the mean time, would it be possible for you to update to PHP 5.4 or later and see if this helps? I apologize for the inconvenience caused by this.