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Source evidence

Failed to load resource: net::ERR_CONNECTION_TIMED_OUT

CleanTalk Anti-Spam. Spam Firewall & Bot protection · support · 2026-05-25T17:55:00+00:00

CleanTalk Anti-Spam. Spam Firewall & Bot protection plugin evidence original source source API
complaintsentiment
mediumseverity
0.55relevance
4replies
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lisa4r resolved
Здравствуйте! Я стала получать в консоли Failed to load resource: net::ERR_CONNECTION_TIMED_OUT ct-bot-detector-wrapper.js:1 если сайт открывается из России без ВПН. Подскажите пожалуйста как можно исправить эту ошибку? Hello @lisa4r , Please, use this instruction below to install the fixed version (the fix will be included in the further version): Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip Go to the WordPress Administrator Panel —> Plugins. Find the plugin “Anti-Spam by CleanTalk” —> Deactivate. After the automatic page refresh, find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm “Yes, delete these files”. Go to Plugins —> Add New —> Upload Plugin. Download the plugin archive from the link above. Choose the downloaded archive and press “Install Now”. After that, add the following constant to your wp-config.php file: define(‘APBCT_SERVICE__USE_ALTERNATIVE_BOT_DETECTOR_SERVER’, 1); Add it right before the line “/* That’s all, stop editing! Happy publishing. */” in your wp-config.php file. Then clear all cache on your site. Did it help you? Добрый вечер, я проделала все шаги, которые вы описали, но к сожалению это не решило проблему. Hello. Please make sure you’ve cleared the cache on the website: in cache plugins and on the hosting server/CDN, if you have one. If that doesn’t help, please contact us via our private Ticket System: https://cleantalk.org/my/support/open . We need additional details about your website. Hello. We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open .

Comments

4 shown
dimitrycleantalk 2026-05-25T18:59:00+00:00

Hello @lisa4r , Please, use this instruction below to install the fixed version (the fix will be included in the further version): Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip Go to the WordPress Administrator Panel —> Plugins. Find the plugin “Anti-Spam by CleanTalk” —> Deactivate. After the automatic page refresh, find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm “Yes, delete these files”. Go to Plugins —> Add New —> Upload Plugin. Download the plugin archive from the link above. Choose the downloaded archive and press “Install Now”. After that, add the following constant to your wp-config.php file: define(‘APBCT_SERVICE__USE_ALTERNATIVE_BOT_DETECTOR_SERVER’, 1); Add it right before the line “/* That’s all, stop editing! Happy publishing. */” in your wp-config.php file. Then clear all cache on your site. Did it help you?

lisa4r 2026-05-27T16:26:00+00:00

Добрый вечер, я проделала все шаги, которые вы описали, но к сожалению это не решило проблему.

eugenecleantalk 2026-05-27T17:00:00+00:00

Hello. Please make sure you’ve cleared the cache on the website: in cache plugins and on the hosting server/CDN, if you have one. If that doesn’t help, please contact us via our private Ticket System: https://cleantalk.org/my/support/open . We need additional details about your website.

sergecleantalk 2026-06-02T11:22:00+00:00

Hello. We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open .