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Source evidence

Failed Install

Press75 Long Form Storybuilder · support · 2015-04-20T18:16:00+00:00

complaintsentiment
mediumseverity
0.86relevance
6replies
Evidence linked to opportunitycommercial context

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Conversation

support
mythusmage unresolved
Got the white screen of death. https://wordpress.org/plugins/press75-long-form-storybuilder/ Judging from others’ experience, it could be that your server isn’t configured to allow include_once() via a filepath. If you have access to your system admin, you could ask that they verify if this is allowed, which may fix the issue. Thanks for the feedback! Hi mythusmage, Sorry your having trouble. Do you have any error log details or error messages you can share? Thanks, Nick @mr_speer I am the system admin, and I’m clueless. What needs to e done? This is also happening to me. Were you able to resolve? Hey jdobre, Can you post any screenshots, error messages, or error logs? Thanks, Nick If you can tell me where to get the logs I can get them to you, but a screenshot won’t help as I just get a white screen on my webpage and the wordpress admin page.

Comments

6 shown
mr_speer 2015-04-28T15:38:00+00:00

Judging from others’ experience, it could be that your server isn’t configured to allow include_once() via a filepath. If you have access to your system admin, you could ask that they verify if this is allowed, which may fix the issue. Thanks for the feedback!

nickpelton 2015-04-28T15:38:00+00:00

Hi mythusmage, Sorry your having trouble. Do you have any error log details or error messages you can share? Thanks, Nick

mythusmage 2015-04-29T05:14:00+00:00

@mr_speer I am the system admin, and I’m clueless. What needs to e done?

jdobre 2015-08-24T14:57:00+00:00

This is also happening to me. Were you able to resolve?

nickpelton 2015-08-24T19:43:00+00:00

Hey jdobre, Can you post any screenshots, error messages, or error logs? Thanks, Nick

jdobre 2015-09-02T13:06:00+00:00

If you can tell me where to get the logs I can get them to you, but a screenshot won’t help as I just get a white screen on my webpage and the wordpress admin page.