Extremely Disappointing – Not Recommended

I have been using WordPress professionally since 2011 and have never experienced so many problems with a plugin as I did with the WP Swings Booking Plugin (both free and pro versions). Major Issues: The pro plugin is excessively large and required me to contact my hosting provider just to increase the PHP upload limit. This is not standard practice and signals poor optimization. Product settings could not be saved, even after disabling all caching plugins. I wasted hours creating new products, only to find that changes were never applied and the initial settings were locked in. After hours of backend work, my site’s frontend was broken: important header blocks and the entire cart section disappeared, and the price display was almost invisible to customers. Support Experience: Despite multiple detailed reports and refund requests, support repeatedly insisted on admin access, which I am not willing to give to a company I do not know or trust—especially when I was never addressed by name. The responses were generic and unhelpful, and my refund request was not processed, even though their own policy states that unresolved issues qualify for a refund. My subscription cancellation has also been pending for days. Conclusion: This plugin caused severe disruption to my website and business, and the customer service was completely inadequate. I cannot recommend WP Swings to anyone who values reliability and professional support. Update to my experience: After posting my negative review, WP Swings contacted me and made my refund conditional on first removing my review. I was informed in writing that the refund would only be processed once I deleted my review. In my opinion, this approach goes against the principles of independent customer feedback and violates the guidelines of platforms like WordPress.org. I believe it is important for other customers to be aware of this behavior in order to make an informed decision. This topic was modified 7 months, 2 weeks ago by steffbd . Hello, Thank you for your detailed feedback. We sincerely apologize for the frustration you experienced while setting up our plugin. Regarding the technical issues mentioned, our team has conducted extensive testing on our local and demo servers and has been unable to replicate these errors. We want to clarify that we do provide refunds if there is a verified issue within our plugin that we are unable to fix. However, since we could not reproduce these problems on our end and were not provided with the specific technical details or access needed to investigate your unique environment, our ability to diagnose the conflict was limited. Our team was fully prepared and ready to help you resolve these hurdles. We are sorry we couldn’t find a solution together, and we have prioritized your request to ensure your cancellation is finalized immediately. Best regards,