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Source evidence

Extension connection error

ALD – Dropshipping and Fulfillment for AliExpress and WooCommerce · support · 2026-06-22T17:00:00+00:00

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Mofizul Islam unresolved
Hi, I’m using the latest versions of WordPress 7.0 and WooCommerce 10.8.1. All themes and plugins are up to date, and there are no pending updates. My website is also not using any caching plugin. However, when I try to connect the website to the Chrome extension by clicking the “Connect the Extension” button, I get the following error: “Error: An error occurred in the request, and we were unable to send the consumer data at this time.” I receive the same error when using the Setup Wizard. How can I resolve this issue? Thank you. The page I need help with: [ log in to see the link] Hi, Thank you for reaching out to us. It appears that your WooCommerce REST API authentication might be affected by conflicts with third-party plugins or themes, or server configuration issues. To narrow down the exact cause, please follow the instructions in this guide: https://villatheme.com/knowledge-base/resolving-the-woocommerce-error-an-error-occurred-in-the-request-and-at-the-time-were-unable-to-send-the-consumer-data/ If you’d prefer, you can open a topic in our support forum at https://villatheme.com/supports/forum/presale/ . We’d be happy to investigate it for you. Best regards.

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mytrinh 2026-06-23T06:32:00+00:00

Hi, Thank you for reaching out to us. It appears that your WooCommerce REST API authentication might be affected by conflicts with third-party plugins or themes, or server configuration issues. To narrow down the exact cause, please follow the instructions in this guide: https://villatheme.com/knowledge-base/resolving-the-woocommerce-error-an-error-occurred-in-the-request-and-at-the-time-were-unable-to-send-the-consumer-data/ If you’d prefer, you can open a topic in our support forum at https://villatheme.com/supports/forum/presale/ . We’d be happy to investigate it for you. Best regards.