Source evidence

error with new update

Social Sharing Plugin – Social Warfare · support · 2024-01-11T05:27:00+00:00

Social Sharing Plugin – Social Warfare plugin evidence original source source API

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Conversation

support

goodereader unresolved

1 GB error log since the free and pro plugin were updated today. 11-Jan-2024 05:24:08 UTC] PHP Fatal error: Uncaught Error: Undefined constant “fields” in /home/goodread/public_html/blog/wp-content/plugins/social-warfare-pro/lib/analytics/SWP_Pro_Analytics_Database.php:213 Stack trace: 0 /home/goodread/public_html/blog/wp-content/plugins/social-warfare-pro/lib/analytics/SWP_Pro_Analytics_Database.php(265): SWP_Pro_Analytics_Database->record_share_counts(0, Array) 1 /home/goodread/public_html/blog/wp-content/plugins/social-warfare-pro/lib/analytics/SWP_Pro_Analytics_Database.php(125): SWP_Pro_Analytics_Database->update_sitewide_shares() 2 /home/goodread/public_html/blog/wp-includes/class-wp-hook.php(324): SWP_Pro_Analytics_Database->record_share_counts(86962, Array) 3 /home/goodread/public_html/blog/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) The page I need help with: [ log in to see the link] Can confirm for me also. It’s also affecting the front end now where the content in inaccessible so I’ve had to disable both plugins. I’ve already opened a ticket for the Pro support, but I had a similar Critical error last January, which also resulted in downtime. Yes, soprano is correct, with both plugins receiving an update, no wordpress content is showing, as in no blog posts show up, just a bunch of error messages. Had to disable both plugins. I got a response from their support instructing me to update to: Social Warfare Pro Version 4.4.5.1 which seems to have patched the issue. The update has worked on for me. Yes, i saw they released an update for the free version and pro version. Can also confirm that the crashes/bugs in the previous release have been patched.

Commercial Context

Opportunity

content publishing operations

Social Media Share publishing workflow assurance for keeping publishing, media, and editorial handoffs consistent

Buyer: publishers, content teams, and agencies

Wedge: check social media share publishing, media, metadata, and editorial handoffs before content goes live

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: error with new update: users show bugs, compatibility, performance pain that may indicate a product gap.

Evidence quote: error with new update 1 GB error log since the free and pro plugin were updated today.

Affected feature: analytics

bugs compatibility performance pricing

Plugin

API

Social Sharing Plugin – Social Warfare

20.0K active installs · 1.9M downloads · rating 66.0

floating-share-buttons share buttons sharing buttons social media share social sharing plugin

Comments

4 shown

Soprano 2024-01-11T08:20:00+00:00

Can confirm for me also. It’s also affecting the front end now where the content in inaccessible so I’ve had to disable both plugins. I’ve already opened a ticket for the Pro support, but I had a similar Critical error last January, which also resulted in downtime.

goodereader 2024-01-11T15:26:00+00:00

Yes, soprano is correct, with both plugins receiving an update, no wordpress content is showing, as in no blog posts show up, just a bunch of error messages. Had to disable both plugins.

Soprano 2024-01-12T05:38:00+00:00

I got a response from their support instructing me to update to: Social Warfare Pro Version 4.4.5.1 which seems to have patched the issue. The update has worked on for me.

goodereader 2024-01-12T06:40:00+00:00

Yes, i saw they released an update for the free version and pro version. Can also confirm that the crashes/bugs in the previous release have been patched.